Sales Operations & Strategy is a global team that focuses on helping the sales and client services organizations enable change and positively evolve. This team provides consistent and quick support to the leadership team to make informed decisions driven by data and expertise. As our business develops, the need to support the development our process, systems and tools has increased and we are expanding the scope of the Sales Operations and Strategy team to support that.

The ideal candidate has worked in a Change Management/Operational role within a sales, client services, or operations organization. They have experience implementing the roll out of new tools, processes, and other change initiatives within an organization. The candidate will have proven ability to gather, interpret and synthesize data. The candidate has experience building strong & respected cross-functional partnerships to ensure consistent and effective feedback is received. The candidate has experience building relationships, understanding regional/office needs, receiving feedback, and making improvements. 

Responsibilities

• Manage a team of change agents to partner across the organization and facilitate successful adoption of new processes, software features, system implementations and core competencies by Sales & Client Services end users
• Partner with Revenue Operations leadership to define a vision, strategic and execution roadmap with clear milestones
• Identify, analyze and interpret trends or patterns to drive continuous improvements across the org
• Develop and drive internal change management strategies that demonstrate measurable improvements across Operations efficiency metrics
• Develop key relationships with Sales Leadership to develop an understanding of market requirements and expectations for excellent client service; develop strategies and approaches for up-leveling internal service standards
• Empower end users to provide feedback on workflow, software features, and pain points; provide visibility into feature backlog to end users and influence prioritization decisions
• Collaborate with Training teams to develop adoption and change management plans
• Prove positive impacts on benchmarks for adoption of new features, efficiency, and customer satisfaction by measurable results

Requirements

• 6-8 years of relevant professional experience, along with a successful track record of managing people and teams in Sales Operations, Client Services or other customer service-focused organizations
• Strong operational acumen, strategic capabilities, and execution skills
• Excellent communication and cross-team collaboration skills; strong interpersonal skills and organizational effectiveness
• Expert presentation skills and demonstrated ability to communicate complex topics clearly
• Solid understanding of and experience utilizing change management best practices and tactics
• Ability to draw conclusions and recommendations based on stakeholder input 
• Able to work in a fast-paced, rapidly changing environment
• Prior Management Consulting or Operation Enablement experience preferred
• Media Operations experience a plus

About BuzzFeed

BuzzFeed is the leading independent digital media and tech company delivering news and entertainment content to a global audience. We have offices in 18 cities around the world and more than 1300 employees including reporters, video producers, data scientists, engineers, brand strategists, and more. We infuse hard work and fun though a culture of experimentation, teamwork, equality, and humble confidence. As an employee, you’ll enjoy perks like office events, snacks, career development courses, and no work on your birthday! But most importantly, you’ll work with inspiring colleagues to build tools and create content that helps connect people all over the world.