Technical Enablement Manager
ABOUT RETOOL:
Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows.
At Retool, we’re on a mission to bring good software to everyone. We’re building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools. We believe that the future of software development lies in abstracting away the tedious and repetitive tasks developers waste time on, while creating reusable components that act as a force multiplier for future developers and projects. The result is not just productivity, but good software by default. And that’s a mission worth striving for.
Today, our customers span from small startups building their first operational tools to Fortune 500 companies building mission-critical apps for thousands of users across their business. Interested in joining us? Let us know!
WHY WE’RE LOOKING FOR YOU:
We are looking for an individual who can lead and partner in the technical enablement of our customer experience team. The goal is to make our CX team self-sufficient in supporting customers in successfully activating the Retool platform thus reducing the time for our customers to become successful. This enablement will focus on the core Retool architecture in its current form and as it evolves/expands over time to support more use cases.
IN THIS ROLE, YOU WILL:
- Collaborate with Customer Experience (CX) on defining bespoke journeys for SEs, TAMs, Support, and PS
- Leverage Workramp and Docusaurus to create compelling educational material (guides/labs/videos)
- Engage with Customer Experience on new content/topics every month
- Collaborate with the EPD team on deep technical enablement for Retool CX focused on new services/capabilities
- Work collaboratively and have strong communication skills, especially in teaching complex concepts, and creative, prescriptive thinking
THE SKILLSET YOU'LL BRING:
- 5+ years experience with a strong engineering background or technical enablement, preferred in fields like computer science, math, electrical engineering, or technical writing
- Prior experience with Retool is beneficial
- Strong written and verbal communication skills
- Demonstrated collaboration with EPD teams and enablement
- Previous experience in a customer-facing role
- Ability to take on open-ended problems in unstructured environments
- Development experience with some Cloud experience
- Ability to think on your feet and solve problems during calls with technical customers
For candidates based in the United States, the annual base salary range is listed below. This salary range may be inclusive of several career levels at Retool and will be narrowed during the interview process based on a number of factors such as (but not limited to), scope and responsibilities, the candidate’s experience and qualifications, and location.
Additional compensation in the form(s) of equity, and/or commission/bonuses are dependent on the position offered. Retool provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
United States pay range
$130,000—$210,000 USD
Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page!
Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations.