Vitally Pulls in $30M to Boost Its Customer Success Platform

The Brooklyn startup predicts it will more than double its 62-person team this year.
Written by Jeff Rumage
February 23, 2023Updated: March 1, 2023
Vitally founder and CEO Jamie Davidson is pictured against a blue background.
Vitally founder and CEO Jamie Davidson. | Image: Vitally / Built In

Brooklyn-based Vitally announced Thursday that it will grow its customer success platform with an additional $30 million in funding.

After raising a $9 million Series A in 2021, Vitally is coming off a banner year in which it nearly quadrupled its annual recurring revenue, doubled its customer base and almost tripled its employee headcount.

This latest Series B round was led by Next47 with participation from HubSpot Ventures, NewView Capital and Andreessen Horowitz. The company will use the funding to launch new features, hire engineering talent and expand globally.

Vitally grew its team from 18 to 52 employees last year. The company currently has 62 employees, and it plans to more than double its headcount by the end of the year. 

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Vitally said in a statement that other customer success platforms do not offer project management or product reporting tools and that those platforms’ productivity tools do not integrate with platforms that store customer data. By joining productivity and collaboration tools with customer data, Vitally said it helps customer success teams operate more efficiently and boost net return revenue.

“Customer success is more critical than ever for sustainable growth. It’s top-of-mind for every enterprise executive,” T.J. Rylander, general partner at Next47, said in a statement. “Vitally is doing more than reinventing customer success. They’re reinventing work. We strongly believe that Vitally will be the big winner in the market, driving massive growth for their customers.”

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