Teams at ABC Legal Services

Manage and strengthen client accounts by understanding customer needs, resolving issues, coordinating with internal teams, and delivering strong client service. The role focuses on customer satisfaction, adoption, retention, relationship development, and meeting sales goals across existing and new accounts. Candidates should have account management or customer support experience, SaaS platform experience, familiarity with Agile processes, and strong communication and problem-solving skills.

Leads a team of 10–15 E-File Specialists by assigning work, tracking performance, conducting training, maintaining documentation, resolving escalations, and improving workflows. The role manages schedules and timecards, supports onboarding and quality control, monitors operational metrics, addresses bottlenecks, coordinates with cross-functional teams, and helps implement process and system changes. This is a remote, entry-level management position requiring advanced E-File knowledge and strong Excel, documentation, and data-review skills.

Own full-cycle attorney recruiting from sourcing and cold outreach through screening, negotiation, and offer close. Build an independent candidate pipeline using LinkedIn Recruiter, directories, referrals, and other channels; maintain attorney relationships and referral networks; partner with hiring stakeholders; and accurately track pipeline activity in an ATS or CRM. The role requires consistently delivering 15–20 hires monthly against a quota.