Teams at ACG

Independently investigate personal lines auto and home claims for potential fraud by gathering evidence, interviewing parties, reviewing records, conducting inspections and site visits, coordinating experts and vendors, preparing investigative summaries, working with claim handlers, law enforcement and legal counsel, and testifying when necessary to support fair claim resolution.

Handles complex employee relations cases, investigates complaints and conflicts, advises managers on performance and discipline, reviews terminations for legal and policy compliance, and develops ER initiatives, reporting, and training. The role collaborates with HR Business Partners, supports employment claims, reductions in force, unemployment processing, and H1B immigration processes. It also mentors team members and may represent the company in employment hearings.

Leads claims process improvement initiatives, including requirements gathering, workflow redesign, data analysis, cost-benefit evaluation, project oversight, system implementation, change management, business readiness, training, and performance tracking. Partners with claims leadership, technology teams, vendors, and cross-functional stakeholders to resolve complex operational issues, improve efficiency, meet regulatory requirements, and deliver measurable business outcomes.