Teams at Adaptive Security

Serve as the technical backbone of the pre-sales process by partnering with Account Executives, answering technical prospect questions, running proof-of-concept evaluations, troubleshooting issues, and relaying requirements to Engineering and Product teams. Manage evaluation timelines, support prospect success, improve customer-facing tools and processes, and communicate effectively with technical and security buyers in a fast-paced cybersecurity startup.

The Customer Success Associate will manage customer onboarding and support, troubleshoot issues, monitor inquiries, and collaborate with teams to enhance user experience.

Lead customer implementation, onboarding, and first-line technical support for enterprise SaaS clients. Conduct kickoffs, troubleshoot issues, monitor support channels, escalate to Engineering, provide product feedback, and partner with Product and Design to improve customer experience and retention.