Affirm Careers In NYC
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Staff Software Engineer, Frontend

Affirm
Remote
22 minutes ago
+32
Build, optimize, and scale the next generation of Affirm’s web apps; Define, prioritize, and build product requirements from across Affirm. Prototype new ideas and iterate towards the best customer experience; Serve as a technical resource and engineering mentor for other frontend developers.

Staff Analytics Engineer

Affirm
Remote
23 minutes ago
+32
As a Staff Analytics Engineer, you will be working multi-functionally with business domain specialists, analytics, and engineering teams to design and implement our Data model. You will architect, design, implement data pipelines enabling insights from our product for partners, data scientists, analysts and decision across Engineering, Product, Marketing, Product and Finance organizations.

Senior Engineering Manager, Data Platforms

Affirm
Remote
25 minutes ago
+32
As the Senior Engineering Manager of Data Platforms, you will partner closely with owners of business critical initiatives throughout the entire business including engineering, marketing, analytics to build systems and make better decisions with timely, accurate, and contextually relevant data.

Head of Equity Admin & Payroll

Affirm
Remote
26 minutes ago
+32
You will build and inspire an inclusive, diverse, collaborative team. Develop and articulate a vision and strategy for the function. Define, implement and manage daily processes and applicable SOX compliance for stock options and restricted stock units. Ensure compliance for all equity administration and payroll operations. Lead implementation of ongoing compliance with applicable legal and tax regulations in foreign jurisdictions. Own the review of payroll, equity and commission journal entries. Responsible for effective, accurate and timely recording and reconciliation of the equity activity to the equity admin system.

Financial Systems Manager

Affirm
Remote
34 minutes ago
+32
It’s an exciting time to join our ambitious and growing Accounting team. Our team is looking for a Financial Systems Manager to support our Accounting team to drive important operational initiatives to improve our financial close process. The projects and programs will require great cross organization coordination and ownership of results.

Equity Admin Manager

Affirm
Remote
37 minutes ago
+32
Prepare grant files, timely and accurately process new grants (including the delivery of stock agreements) as well as varied transactions with a strong know-how of accounting, legal, and tax implications. Review proposed secondary sale activity and evaluate Affirm's preferences to exercise ROFR or transfer restrictions by communicating with Finance, Legal and external stakeholders. Collaborate with Strategic Finance and People teams to develop appropriate and feasible equity compensation plans . Conduct monthly, quarterly, and annual reconciliations of all equity-related transactions, including maintenance of the stock plan reserves. Conduct monthly, quarterly, yearly reporting as required.

Engineering Manager, Merchant Portal APIs

Affirm
Remote
38 minutes ago
+32
Manage a team focused on a particular area, providing technical leadership for the team, while having a detailed understanding of our business, company goals, roadmap and resource plans. Drive planning and prioritization of projects based on product, technical, and business goals by leveraging relevant resources and data.  Build relationships with people across engineering and other organizations to jointly make decisions necessary to deliver to a high-quality, reliable, robust product and service. Coach and mentor employees to increase their impact through regular performance development and feedback conversations. Foster a respectful and supportive environment for all team members that effectively leverages the diversity of the team.

Recruiting Coordinator

Affirm
Greater NYC Area
16 hours ago
+32
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. On the Talent team, we work on the front lines of our company’s growth. This is a thrilling time for Affirm, and we will need more individuals to recruit the best talent. We’re seeking sharp recruiting coordinators to tackle the hiring needs from various angles and allow our

Staff Security Infrastructure Engineer

Affirm
Remote
2 days ago
+32
The ideal employee will have extensive experience developing processes, tooling, and infrastructure used for deploying software as part of a larger team. The candidate will quickly come up to speed with current systems and processes, identify and develop improvements, and implement solutions used by experienced software and infrastructure engineers across the organization.

Senior Paralegal

Affirm
Remote
2 days ago
+32
Affirm’s Commercial Legal team is instrumental in keeping day-to-day operations and transactions moving quickly while protecting the company. We are looking for an upbeat and talented Senior Paralegal to join the team and help support our fast-growing business.  The ideal candidate will love wearing many hats and taking on new and exciting challenges. Come join us in our mission to change consumer finance through better technology, lower costs and increased transparency while providing the best customer experience.

Finance Partnerships Lead

Affirm
Remote
2 days ago
+32
Affirm's mission is to deliver honest financial products to improve lives.  We do this by (i) using modern technology to re-imagine and re-build core components of financial infrastructure from the ground up and (ii) forming strong partnerships with existing financial services firms, banks, payment networks and data partners. The Finance Partnerships Lead is responsible for assisting these partnerships, nurturing our existing relationships and helping to structure new partnerships to help us build our products and achieve our mission. The ideal candidate will have some exposure to complex partnership negotiations and will work cross-functionally to identify, structure and execute Affirm’s most strategic deals.  We value experience, intelligence, creativity and strategic thinking in addition to all of the traits necessary to represent Affirm in the payments and FinTech ecosystem.  

Program Manager, Operations Expansion

Affirm
Remote
4 days ago
+32
We're looking for an exceptional Program Manager to scale operations, support our growing business and lead a new process implementation process. The ideal candidates will have strong business sense and judgement with the ability to lead cross functional programs/projects, build new processes, drive continuous improvements and implement technology to support new businesses, vendors and partners.

Feedback & Development Lead

Affirm
Remote
5 days ago
+32
The Feedback & Development Lead will be responsible for the overall program management and execution of our performance review cycles (AKA Feedback & Development Program, AKA F&D!). This role will have an exciting opportunity to redefine performance management at Affirm as we transition to a remote-first workforce, and iterate upon existing programming to ensure the program is inclusive, drives high performance, and scales with us into our next stage of growth. 

Customer Advocacy Lead

Affirm
Remote
5 days ago
+32
As a Customer Advocacy Lead, you'll be empowered as the Voice of Affirm to use exceptional service and product expertise to solve highly complex complaints while leading a team of Customer Advocacy Associates. The team facilitates communication and coordination among cross functional partners to identify the root causes and validity of the complaint, and uses a compliance and risk-based mentality to evaluate options to remedy the issues and determine the appropriate solutions to drive resolution. Your job is not only to help customers with the issues they encounter, but to help us learn as a company from each interaction, so we can make using our products as seamless as possible. See an opportunity to improve customer trust or our team's operations at scale? You'll drive this as the Voice of the Customer.

Senior Software Engineer, Fraud

Affirm
Remote
6 days ago
+32
Work with our Product team to extend our core decisioning service. Building new risk and fraud mitigation features. Build effective tools for our Risk Operations team to help uncover fraud in real time. Support Data Science by providing them with the signals needed to build effective models. Integrate third party solutions and data into our loan application to determine applicant risk. Analyze and debug performance issues across distributed services.

Senior Software Engineer, Authentication

Affirm
Remote
6 days ago
+32
Work with our Product team to extend our core decisioning service. Building new risk and fraud mitigation features. Build effective tools for our Risk Operations team to help uncover fraud in real time. Support Data Science by providing them with the signals needed to build effective models. Integrate third party solutions and data into our loan application to determine applicant risk. Analyze and debug performance issues across distributed services.

Senior Financial Partnerships Specialist

Affirm
Remote
6 days ago
+32
The Finance Partnerships Lead is responsible for assisting these partnerships, nurturing our existing relationships and helping to structure new partnerships to help us build our products and achieve our mission. You should have some exposure to complex partnership negotiations so you can work cross-functionally to identify, structure and execute Affirm’s most strategic deals.  We value experience, intelligence, creativity and strategic thinking in addition to all of the traits necessary to represent Affirm in the payments and FinTech ecosystem.

Staff Software Engineer, iOS

Affirm
Remote
1 week ago
+32
Work across the org to plan and execute large, cross-functional initiatives. Work with engineers across the org on project definition, technical specification, task break-down, delivery, monitoring, and maintenance. Generate simple and elegant designs that are easily deployed and debugged, but anticipate the unhappy path. Write high-quality code that can be easily understood and leveraged by others. Review others’ work and provide constructive feedback in order to maintain high and consistent quality standards across teams. Lead and mentor engineers to help them succeed and grow. Provide the right context to engineers and train them to take ownership of their respective pieces of the initiative.  Effectively incorporate needs and opinions from stakeholders, advocate for ideas and initiatives, and create a common understanding where all voices are heard.

Senior/Staff Software Engineer, Android

Affirm
Remote
1 week ago
+32
Affirm is seeking a Staff Software Engineer to join our Android team. We are dedicated to building a delightful and performant user experience for our line of honest financial products. Join us as we build a beloved, lasting financial services company predicated on honesty and trust.  

Senior Software Engineer, Frontend

Affirm
Remote
1 week ago
+32
Build, optimize, and scale the next generation of Affirm’s web apps; Define, prioritize, and build product requirements from across Affirm. Prototype new ideas and iterate towards the best customer experience; Serve as a technical resource and engineering mentor for other frontend developers.

Capital Markets Analyst

Affirm
Greater NYC Area
1 week ago
We’re looking for a smart, driven individual to join our Capital Markets team. Affirm Capital Markets is responsible for developing and implementing an ongoing strategy for funding our loans - a complex role essential to the functioning of a modern bank. The ideal candidate will understand how a lending business works and have a base knowledge of various debt funding strategies. Additionally, the ideal candidate will have strong technical and interpersonal skills and the desire to work closely with both internal and external stakeholders.

Staff Security Software Engineer

Affirm
Remote
1 week ago
The Staff Security Software Engineer candidate will have extensive building and architecting software as part of a larger team. The ideal candidate can supervise the project design of experienced software and infrastructure engineers to improve the security of Affirm’s core applications.

Director, Technical Accounting

Affirm
Remote
1 week ago
We are looking for an individual who has a strong passion to combine disciplines of technical accounting and economic outcomes of complex business transactions; support Affirm leadership to present industry impacts and alternatives to the accounting standard setting bodies (FASB/IASB) on unique and complex financial reporting matters; develop accounting policies and lead implementation; and actively participate to promote learning culture and develop current and future talent. This position will report to the Corporate Controller.

Senior Marketplace Strategy & Operations Manager

Affirm
Remote
1 week ago
The Consumer team at Affirm is looking for an ambitious Senior Manager to lead Marketplace Strategy and Operations and to help build and scale our recently launched and quickly growing business line. Growing the function at Affirm, this role will be responsible for driving ambitious business strategy and scalable operations, making it the best online shopping platform for millions of consumers and merchants. The ideal candidate should have proven success defining data-driven strategy and driving execution, and will be entrepreneurial, creative, and highly collaborative.

Sr. Director, Merchant Pricing

Affirm
Remote
1 week ago
In this role, you will own Affirm’s merchant base and help achieve profitability targets while managing risk and will collaborate with our Credit, Product, Engineering, Applied Machine Learning, Commercial, Finance and Capital Markets teams! The ideal candidate will have strong analytical and problem-solving skills with solid knowledge of analytical tools, as well as interpersonal skills to work cross-functionally and drive forward recommendations. The role will report directly to the SVP Finance and will have substantial leadership exposure across a 12 person team. We are eager to meet driven candidates who crave impact, thrive in ambiguity, and want to experience a well-funded start-up in hyper-growth.

Senior Director, Internal Controls

Affirm
Remote
1 week ago
Leveraging Affirm’s innovative and fast paced culture, you will build and lead the Internal Controls function You will build and inspire an inclusive, diverse, collaborative team. Understand the business objectives, strategy and culture to partner effectively with cross functional leaders including engineering, product, legal, compliance. Develop and articulate a vision and strategy for the internal controls function. Work closely with IT/Information Security in order to ensure ITGC compliance across key business and financial systems. Establish and maintain relationships with key business partners across the company in order to assess accurately the risk areas within each significant process.

Security Engineer

Affirm
Remote
1 week ago
The Security Engineer candidate will have experience crafting software solutions for the transformation, delivery, ingestion, processing, storage, detection, and alerting of security logs and metrics. The ideal candidate will work alongside the greater Affirm Observability team while taking ownership of security log monitoring facilities.

Payroll Specialist

Affirm
Remote
1 week ago
In this role you will be reporting to the Payroll Manager. Collaborate with the People Platform and Finance business units on all payroll matters with cross-functional impact such as, accurate benefit information, new hire processes, cash, bonus, terminations, and other adhoc projects impacting payroll. Process U.S and Canadian payroll. Compute wage and overtime payments, calculate and record payroll deductions, and process terminations. Check and audit timekeeping records for compliance with established standards, maintain time and attendance records, review new hires information, such as  changes in pay and tax status, and miscellaneous changes.

Senior Software Engineer, Merchant Frontend

Affirm
Remote
1 week ago
Build, optimize, and scale merchant tooling and onboarding flows. This includes data visualization, analysis, reporting, and REST APIs for accessing and editing loan information. Interact with stakeholders from Affirm’s Product, Design, Marketing and Commercial orgs to develop elegant, high quality solutions to create a best-in-class merchant experience. Enable experimentation and continuous improvement on the highest traffic library at Affirm. Prototype new ideas and iterate towards the best customer experience. Serve as a technical resource and engineering mentor for other frontend developers.

Analytics Lead

Affirm
Remote
1 week ago
This role requires a lot of cross-functional partnership. This individual will be the representative of the Analytics org, leading the charge on refining our Identity Verification and Fraud processes as well as our Application flow! Additionally, this role will work closely with the Machine Learning teams to improve our Fraud solution.

Director, Product Counsel

Affirm
Remote
1 week ago
Affirm, Inc., seeks an upbeat and talented lawyer to join its lean and mighty Legal team as Product Counsel. Based in San Francisco, this individual will report to the Managing Counsel over Product, and will be primarily responsible for advising on new consumer credit products and features to existing products. The best candidate will be flexible enough to manage a wide range of projects and matters in support of Affirm’s multiple strategic objectives. 

Director, Organizational Effectiveness

Affirm
Remote
1 week ago
This highly dynamic role will require you to move from big picture thinking to design to the operational delivery of creative people programs that balance our business needs and the employee experience. You will draw on your deep experience to continuously evaluate our organizational strategy, culture, leadership capabilities, structures, and processes to ensure that we are developing systems that foster high-performance teams here at Affirm.

Director, Financial Reporting

Affirm
Remote
1 week ago
Direct a tight general ledger month-end accounting close process and related activities to ensure that all recorded transactions (including journal entries) include appropriate supporting documentation and all GL accounts are properly reconciled (and identified reconciling items are resolved in a timely basis). Preparation of monthly, quarterly, annual financial statements, and footnote disclosures to ensure timely and accurate filings for our clients. All aspects of reporting including data gathering, processing and control. Assist with the assessment of new GAAP pronouncements, preparing position papers and amending the reporting process accordingly. Research and documentation of technical accounting inquiries and related disclosure requirements.

Client Success Program Manager

Affirm
Remote
1 week ago
The Client Success Program Manager will be charged with client success team operations and leading a portfolio of cross-functional merchant projects, supporting a variety of key company objectives including driving growth, profitability, compliance, and innovation! These projects will primarily be internal facing; working with cross-functional partners, then enabling the broader client success team to execute directly with merchants.

Staff Software Engineer, Offers

Affirm
Remote
1 week ago
Design, implement, and extend core platform services and APIs to enable new products and features to be built. Architect and build the next version of our data-processing pipeline. Create 3rd party developer APIs and tools. Analyze/debug performance issues across distributed services. Plan, design, and build our core platform software and systems to scale with an increasing number of users, features, business requirements, partners, and new engineers.

Senior Director, People Platform

Affirm
Remote
1 week ago
This is a highly dynamic role that requires you to quickly jump from your creative to analytical brain while maintaining poise and accountability. You will develop strategies while implementing programs that encourage, empower, connect and develop our employees. Because of the inevitable evolution of the future of work due to our current climate, you will serve as a key decision maker and strategist for our remote-first work model as we scale. You will move quickly as a builder and a do’er, proactively partnering with stakeholders to ensure overall systems efficiency and program effectiveness.

Omnichannel Growth Strategy Director

Affirm
Remote
1 week ago
We’re looking for intelligent, driven professionals to lead our Omnichannel initiative. You’ll be responsible for developing our long-term GTM strategy and executing/operationalizing that plan in order to hit P&L targets for the business. Additionally, this person will need to closely follow market trends and competitive dynamics to ensure that we maintain our market leadership position. 

Integration Associate

Affirm
Remote
1 week ago
As an Integration Consultant, you’ll combine your exceptional technical, organizational and communications skills in order to implement the Affirm solution with our growing network of retail partners. You will be the primary contact for our partners’ business and technical teams, while working cross-functionally with Affirm’s Sales, Engineering and Merchant Success teams to assure successful deployment.

Risk Operations Specialist

Affirm
Remote
1 week ago
The Campaigns Delivery team is looking for a backend software engineer to help us ensure that Campaigns customers’ emails are delivered to the right recipients at the right time and don’t end up in the spam folder. Along the way you’ll build new ways to trigger emails, defend our platform against bad actors, and scale our delivery pipeline to send billions of emails. This role reports to the Campaigns Delivery team lead in our New York City headquarters.

Business Process & Operations Manager

Affirm
Remote
1 week ago
This role requires a strategic problem-solver who is an effective influencer who also has a high degree of business insight. They need to deeply understand Affirm’s business and rapidly demonstrate impact and value to the organization. The ideal candidate has a combination of strategy, operations, and technology experience, and is able to thrive in a high-growth and fast-paced environment. This role will work across various initiatives requiring a broad mix of work - some more strategic/early stage and some more operational/later stage.

Strategic Finance Lead

Affirm
Remote
1 week ago
We're looking for forward-thinking, driven individuals to join our Strategic Finance team. The group is responsible for owning the company's budget, informing company strategy, and performing financial analyses throughout the company. You will have a unique opportunity to work cross-functionally and use quantitative insights to drive better decision-making across the whole organization. You should not only have the technical skills to support their recommendations, but also strong interpersonal skills to manage various stakeholders.

Strategic Finance Lead

Affirm
Remote
1 week ago
We're looking for forward-thinking, driven individuals to join our Strategic Finance team. The group is responsible for owning the company's budget, informing company strategy, and performing financial analyses throughout the company. You will have a unique opportunity to work cross-functionally and use quantitative insights to drive better decision-making across the whole organization. You should not only have the technical skills to support their recommendations, but also strong interpersonal skills to manage various stakeholders.

Senior Strategic Finance Manager

Affirm
Remote
1 week ago
We're looking for passionate, driven individuals to join our Strategic Finance team. The group is responsible for informing company strategy, owning planning and budgeting, and performing financial analyses throughout the company. You will have a unique opportunity to work cross-functionally and use quantitative insights to drive better decision-making across the whole organization. 

Senior Pricing Strategy Manager

Affirm
Remote
1 week ago
We’re looking for a driven, dynamic and well-rounded professional with a demonstrated ability to drive go-to-market innovation.  The ideal candidate will have a combination of business strategy, competitive strategy, pricing, creativity, analytical thinking and communication skills, and is someone who enjoys problem-solving and working collaboratively across a diverse range of teams.  In this role, you will engage closely with senior leaders across Commercial, Product, and Finance to devise monetization strategies that position our products, both existing and new, for success and accelerate our business growth while maximizing profits.  This position will report to the head of Pricing and Strategic Finance department.

Pricing Project Manager

Affirm
Remote
1 week ago
We’re looking for intelligent, organized, and driven professionals to join the Pricing and Strategic Finance team to support the team with delivery of projects and initiatives across sub-teams.  This position will report to the head of Pricing and Strategic Finance department.

Enterprise Technical Account Manager

Affirm
Remote
1 week ago
As an Enterprise Technical Account Manager you will be responsible for the technical success of our largest merchants post-sale. You will advise their developers, product teams, and key business partners, throughout the entire customer lifecycle. You will be responsible for implementing our products into merchants existing architecture and continue to work with them as they scale. You will help them not only to avoid pitfalls, but to take advantage of more of Affirm’s offerings; solving business objectives with technical strategies and product optimizations. Technical Account Managers are a part of the Engineering Team and work closely with Affirm’s Product, Operations, Customer Success and Merchant Help teams.

Engineering Manager, Platform

Affirm
Remote
1 week ago
As a Manager for the Platform Orchestration team, you will combine a strong understanding of application architecture, smooth developer experiences and fast-paced execution to deliver a powerful self-serve system to help Affirm scale easily. This will need you to apply a customer-centric approach across the engineering organization to help the team craft and execute on a long-term roadmap.

Corporate Strategy Lead

Affirm
Remote
1 week ago
You will help drive Affirm’s strategy and have a significant impact on the company and its future. You will own projects end-to-end, developing insightful analyses and communicating clearly and compellingly. You will be involved in sensitive projects and need to maturely handle confidential information. You will work closely with the members of our leadership team, who rely on you to make smart recommendations and to lead change. You will also get the opportunity to work on M&A opportunities when they arise.

Collections & Recoveries Analytics Lead

Affirm
Remote
1 week ago
We’re looking for intelligent, driven professionals to join our new team. The Operations Planning & Analytics team is responsible for leveraging data driven insights to drive overall loan portfolio risk mitigation and servicing strategies across contact channels, customer segmentation, headcount planning, forecasting, and driving strategy for collections and repayment operations. The ideal candidate will have strong analytical and problem solving skills, as well as interpersonal skills to work across the organization and with external partners to drive forward recommendations.

Senior Product Manager, Merchant Growth

Affirm
Greater NYC Area
1 week ago
As the Product Manager for “Merchant Growth”, you will be joining an early-stage team and find the opportunity for delivering a step-change impact on the business. You will focus on defining and executing on an opinionated strategy and roadmap to grow the merchant side of the Affirm Network, taking ownership of the number of active merchants using Affirm. You will build features and platforms that make it seamless and easy for merchants to begin using Affirm, from up-funnel awareness to the application experience to taking their first Affirm transaction to accepting their first funds disbursement. You will be a passionate voice for the user, have strong cross-functional support, and be able to exercise meaningful autonomy to deliver impact on key metrics as you maintain a laser focus on delivering the right functionality to serve acquisition and onboarding needs.

Planning & Analytics Manager

Affirm
Remote
1 week ago
We’re looking for an intelligent, driven professional to join our team. The Operations Strategy & Analytics team uses data driven insights to drive servicing strategy across contact channels, customer segmentation, product roadmaps, and technology investments. The ideal candidate will have strong analytical and problem solving skills, as well as interpersonal skills to work across the organization and with external partners to drive forward recommendations.

Senior Business Systems Manager

Affirm
Remote
2 weeks ago
Affirm is looking for a Senior Business Systems Manager who will be responsible for delivering an extraordinary Salesforce and applications experience for the fast scaling Commercial organization! They will work closely with the sales, client success, and marketing teams to understand the evolving needs of the business and lead the end-to-end solution design as well as technical implementation and management of business systems projects/processes.

Senior Account Executive

Affirm
Remote
2 weeks ago
We're looking for a dynamic Senior Account Executive who will identify and drive new opportunities to build out our rapidly-growing merchant business. You will operate on the front-lines and be closely engaged with the market - developing and expanding relationships with business influencers and decision-makers. You will engage with partners across the spectrum from more established players to new, high-growth brands, creating customer value and forging new commercial partnerships in an efficient timeframe.

Lead Product Marketing Manager

Affirm
Remote
2 weeks ago
The Product Marketing team’s role is to deeply understand our market, consumers, and retailers to help advise our product strategy and craft powerful positioning and messaging. Product Marketing leads our go-to-market, collaborating with Product, Sales, Marketing, Client Success, and other GTM teams on early-stage product exploration, betas, and powerful launches that drive growth and adoption.

Chief of Staff, Commercial

Affirm
Remote
2 weeks ago
The Chief of Staff is charged with directly supporting the Chief Commercial Officer (CCO) as well as the Commercial Organization at large. They will be a thought partner to the CCO on all matters, from how to operationalize and prioritize the team, to strategy development and execution. You will help turn ideas and strategy into execution through goal setting exercises, developing and optimizing business reporting mechanisms, leading communications across the senior Commercial Leadership Team.

Senior Software Engineer, Treasury

Affirm
Greater NYC Area
2 weeks ago
Automate workflows to support our Treasury business team. Integrate with forecast models to develop the next generation ALM system. Analyze/debug performance issues across distributed services. Plan, design, and build our core platform software and systems to scale with an increasing number of users, features, business requirements, partners, and new engineers. Collaborate with our Capital Markets, Legal, and Compliance and other Financial engineering teams.

Knowledge Management Lead

Affirm
Remote
2 weeks ago
Our Knowledge Management Lead will be a key contributor to Affirm’s Process Excellence team that sits within our Customer Operations organization. This member of our team will be responsible for initiatives within the knowledge management space and for identifying, organizing, synthesizing, and managing operational knowledge by utilizing engaging and innovative techniques.

Supervisor, Customer Operations

Affirm
Remote
2 weeks ago
As a Customer Operations Support Supervisor, you will be responsible for the management and leadership of the Customer Operations teams to support transactional lending and banking processes on behalf of our customers. The types of functions the team manages include Escalated Customer Cases from Care team, Product Bugs & Issues, Disputes & Chargebacks, Credit Furnishing, Compliance Adherence and Management, etc. The team works alongside Affirm’s San Francisco-based Risk Operations team and with our Customer Care team which handles general customer inquiries.

Organizational Effectiveness Coordinator

Affirm
Remote
3 weeks ago
The Org Effectiveness Coordinator will be responsible for supporting the day to day operations of our people programs and identifying creative solutions to further streamline our processes. This person will be essential to ensuring that our programs run efficiently, on time, and build a flawless experience for our employees! In this role, you will provide overall program support in areas like scheduling/calendaring, drafting employee communications, building timelines, deliverable tracking, systems management, and responding to employee/manager questions.