Teams at AfterShip

Leads the research agenda across multiple product areas, independently planning and executing qualitative and quantitative studies. Translates insights into product and business strategies, influences executive decisions, mentors researchers, establishes research quality standards, and identifies emerging user and business opportunities. Collaborates with Product, Design, Engineering, Data, and Product Marketing teams in a remote, globally distributed environment.

Own end-to-end user research for AfterShip product areas, translating merchant and shopper behaviors into actionable product direction. Design and execute qualitative and quantitative research, manage research plans amid ambiguity, align stakeholders, communicate insights to product teams and leadership, and track research impact on business outcomes. The role requires autonomy in a remote, distributed environment, collaboration across global time zones, and mentoring other researchers.

Provides deal desk and sales operations coverage for B2B SaaS opportunities during an eight-month maternity leave term. Partners with Account Executives, Finance, and Legal to structure pricing, discounts, payment terms, contracts, and approvals. Reviews non-standard terms, maintains deal data in DealHub and the CRM, resolves commercial issues, guides sales teams through processes, and recommends improvements to Revenue Operations workflows.