Jobs at AHEAD

Participate in AHEAD’s associate development program, completing technical training, certifications, and project shadowing focused on storage within modern data center environments. Support client projects, collaborate across teams, analyze technical issues, solve problems, manage competing priorities, and deliver solutions by deadlines. Candidates should have infrastructure and VMware experience, technical education or related training, and willingness to travel extensively for client support and development opportunities.

Serve as the senior technical authority for enterprise observability and reliability. Architect Dynatrace solutions across hybrid and multi-cloud environments, establish SRE practices, govern telemetry, lead modernization and migration programs, advise executives, support pre-sales, oversee delivery quality, develop reusable assets, and mentor technical teams. The role is remote in the United States with occasional travel of up to 15%.

Lead enterprise Azure and AI agent platform engagements from assessment through production delivery. Design landing zones, migrations, networking, identity, governance, FinOps, Microsoft Foundry environments, Copilot Studio solutions, and evaluation-driven CI/CD pipelines. Develop infrastructure and agents in code, author client-ready architecture and operational documentation, lead consulting teams, present to executives and governance boards, and enable client teams to operate delivered platforms.

The AI Sales Specialist will develop sales strategies, engage clients, manage relationships, negotiate contracts, and provide insights on AI technologies to drive business value for enterprise clients.

The Senior Client Solutions Engineer leads technical sales efforts, designs solutions, and builds relationships with clients. They assist with strategies in cloud infrastructure and technical presentations, aiming to drive sales and enhance client engagement through their expertise in data center technologies.

The Mid-Market Client Director at AHEAD builds customer relationships and drives sales growth, focusing on cloud and data center solutions for mid-market clients.

Customer-facing technical consultant responsible for implementing and optimizing enterprise block and file storage across datacenter and cloud. Deploys storage arrays and SAN infrastructure, supports replication and continuity tools, produces technical documentation, leads cutovers and escalations, collaborates with project teams, delivers post-implementation knowledge transfer, and mentors junior staff while recommending improvements to storage and delivery practices.

The Senior Specialty Solutions Engineer will focus on network and network security solutions, collaborating with sales teams and vendors to deliver tailored technologies for clients, while leading engineering efforts and mentoring junior members.

Leads AHEAD’s managed Cloud FinOps service as the senior technical authority. Designs and implements enterprise FinOps solutions across AWS, Azure, and GCP; oversees cost analysis, allocation, forecasting, optimization, commitment strategy, reporting, automation, and AI initiatives. Advises executive clients, supports sales and service delivery, establishes practice standards, mentors engineers, and serves as the escalation point for complex engagements. The role is remote in the United States with up to 15% domestic travel and occasional after-hours support.

Own the enterprise architecture and technical direction for Certinia across PSA, Services Estimator, Revenue Management, and Salesforce. Translate business requirements into scalable platform designs, govern data models, security, automation, integrations, migrations, testing, releases, and upgrades. Partner with business and technology leaders, guide administrators and developers, document architecture decisions, support vendor relationships, and drive platform improvements across professional services, finance, billing, revenue, and resource-management processes.

Supports Client Directors by managing customer transactions from quote to cash, maintaining sales pipelines and forecasts, preparing pricing and proposals, coordinating orders and internal resources, resolving client issues, managing vendor relationships, and reviewing invoices. The role focuses on customer satisfaction, account support, margin management, accurate documentation, and building productive long-term client relationships in a high-volume technology sales environment.

Leads Managed Services commercial operations by coordinating SOWs, PCRs, amendments, renewals, and related documentation. Ensures commercial materials are complete, consistent, version-controlled, and ready for review or downstream processing. Tracks intake, ownership, dependencies, aging, corrections, and approvals across Sales, Legal, Finance, Operations, and Delivery. Develops templates, checklists, workflows, reporting, and automation opportunities to improve quality, cycle time, handoffs, and operational visibility.

Manages complex observability implementation projects from initiation through closure. Responsibilities include Agile/Scrum coaching, project planning, budgeting, scheduling, resource allocation, risk and issue management, client communication, vendor coordination, service delivery, and project documentation. The role also identifies additional services opportunities, supports executive-level client interactions, tracks project performance, and improves project management processes using systems such as Salesforce and FinancialForce.

Defines and designs customer solutions on the ServiceNow platform. Gathers requirements, translates them into technical specifications, supports client workshops and demos, maintains documentation, coordinates sprint work, mentors junior team members, and assists with SDLC ceremonies. The role requires broad ServiceNow process expertise, integration knowledge, strong communication and presentation skills, and travel of at least 25%.

Supports AHEAD’s strategic enterprise transformation initiatives by coordinating plans, milestones, dependencies, risks, stakeholders, executive reporting, dashboards, change management, and post-acquisition integration activities. The role partners with Transformation Leads across multiple Big Bets, helps resolve barriers, maintains alignment, and promotes consistent transformation practices. It requires strong program management, analytical, communication, and change management capabilities in a complex, ambiguous environment.

Lead and deliver ServiceNow technical projects using Agile and Waterfall. Coach teams on Scrum, remove impediments, manage scope/schedule/budget, coordinate vendors, interface with clients, analyze resource utilization, drive services revenue, and close projects with post-implementation reviews.

Leads AHEAD’s Specialist Solutions Engineering team, overseeing daily management, strategic technical direction, coaching, career development, performance metrics, partner relationships, customer engagement, presales processes, quoting, and collaboration with sales and delivery leaders. The role presents solutions to customers and partners, supports sales plays, develops resource capacity processes, and maintains alignment across presales, delivery, and customer stakeholders.

Leads enterprise organizational change management and transformation engagements, building durable change capabilities through Centers of Excellence, playbooks, manager-led practices, adoption metrics, and AI-enabled tools. Owns workstreams, client relationships, change strategies, stakeholder engagement, value realization, and roadmap development. Coaches junior consultants and client teams, supports proposals and practice development, and uses data to measure behavioral adoption and business outcomes. Requires Prosci ADKAR expertise, consulting experience, enterprise AI tool proficiency, and approximately 25% travel.

Serve as the embedded change lead to drive AI adoption across a business unit: design change strategy, redesign roles and workflows for AI-augmentation, build capability programs, enable managers, run workforce planning, and measure adoption and impact while embedding responsible AI practices.

Lead architecture and design of CIAM and IAM solutions across customer, partner, and workforce use cases. Define reference architectures, integration patterns, and identity data models. Guide implementations (Okta, Auth0, Entra ID, cloud, CRM, ITSM), ensure security, scalability, compliance, and mentor teams while producing roadmaps and standards.