Jobs at AHEAD

Provides proactive, high-discretion support to C-level executives by managing complex calendars, communications, travel, expenses, meetings, events, follow-up, and special projects. The role anticipates executive needs, protects priorities, coordinates stakeholders, handles confidential information, improves administrative systems, and ensures polished execution. It requires frequent in-office presence, responsiveness beyond standard business hours, and strong judgment in a fast-moving environment.

The Services Partner manages strategic client relationships, develops account strategies, identifies and closes complex technology services opportunities, and oversees sold engagements. This sell-plus-deliver role coordinates consulting, technical, and managed-services teams; develops proposals, value propositions, and statements of work; monitors portfolio performance, delivery quality, economics, utilization, and client satisfaction; and drives sustainable services growth through executive-level client engagement and technology consulting.

Leads financial selling and financing strategy for complex technology transactions. The role develops total cost of ownership analyses, structures client financing solutions, manages booking and billing requirements, resolves financing terms, reduces days sales outstanding, supports credit-limit reviews and collections, and presents strategic financing opportunities. It partners closely with sales, finance, accounts receivable, suppliers, manufacturers, and clients while serving as a subject-matter expert on financing execution.

Participate in AHEAD’s associate development program, completing technical training, certifications, and project shadowing focused on storage within modern data center environments. Support client projects, collaborate across teams, analyze technical issues, solve problems, manage competing priorities, and deliver solutions by deadlines. Candidates should have infrastructure and VMware experience, technical education or related training, and willingness to travel extensively for client support and development opportunities.

Lead enterprise Azure and AI agent platform engagements from assessment through production delivery. Design landing zones, migrations, networking, identity, governance, FinOps, Microsoft Foundry environments, Copilot Studio solutions, and evaluation-driven CI/CD pipelines. Develop infrastructure and agents in code, author client-ready architecture and operational documentation, lead consulting teams, present to executives and governance boards, and enable client teams to operate delivered platforms.

The Senior Client Solutions Engineer leads technical sales efforts, designs solutions, and builds relationships with clients. They assist with strategies in cloud infrastructure and technical presentations, aiming to drive sales and enhance client engagement through their expertise in data center technologies.

The Senior Specialty Solutions Engineer will focus on network and network security solutions, collaborating with sales teams and vendors to deliver tailored technologies for clients, while leading engineering efforts and mentoring junior members.

Leads regional Client Operations through organizational design, people leadership, forecasting discipline, Salesforce governance, quote-to-cash oversight, margin protection, and sales partnership. Oversees operational risk, pipeline accuracy, financial close activities, partner programs, workflow improvements, and cross-functional initiatives. Ensures consistent governance and scalable practices across regions while supporting revenue growth and financial stability.

Leads client engagements involving CTEM, vulnerability management, exposure assessments, remediation strategies, secure architecture, and risk reduction. Responsibilities include analyzing security programs and environments, developing roadmaps, facilitating workshops, creating deliverables, presenting findings to executives, supporting business development, mentoring consultants, and improving security service offerings. The role requires extensive consulting experience, technical leadership, security certifications, strong communication, and expertise in complex enterprise environments.

Leads critical client escalations from initiation through closure, coordinating engineering, delivery, operations, and client success teams. Drives containment, root cause analysis, corrective actions, quality management, and continual improvement. Serves as the primary client advocate during high-visibility incidents, communicates with executives and clients, tracks resolution and satisfaction metrics, and presents performance insights to governance leaders. The role strengthens service delivery processes, prevents recurring issues, and promotes accountability and sustainable operational excellence.

Own and evolve AWS cloud infrastructure, CloudFormation, GitLab CI/CD pipelines, Datadog observability, security controls, automation, databases, and containerized workloads. Participate in on-call, incident response, troubleshooting, postmortems, cost optimization, and reliability improvements. Collaborate with software engineers to improve platform usability and mentor the team on operational excellence while supporting SOC 2 requirements and adopting AI-assisted engineering tools.

Own a product module across strategy, discovery, requirements, roadmap, launch, and lifecycle measurement. Partner with users, clients, designers, engineers, marketing, operations, and platform success to define solutions and deliver intuitive experiences. Conduct feedback sessions, validate problems, communicate roadmaps, identify AI opportunities, and drive measurable improvements in user behavior, business outcomes, and client experience.

Designs and governs production-grade agentic AI solutions across multiple squads. Translates business needs into architectures, roadmaps, requirements, security controls, and implementation plans; defines orchestration, integrations, workflows, and operational safeguards. Coordinates dependencies, technical debt, reusable patterns, and architecture governance while communicating tradeoffs to executives and stakeholders. Provides hands-on technical guidance, supports developer enablement, and directly manages engineers delivering enterprise AI and automation solutions.

Build and ship full-stack features for AHEAD’s Hatch and Unity platforms, owning work from user needs through design, implementation, testing, deployment, and support. Make architectural decisions, use AI development tools responsibly, lead code reviews, mentor engineers, collaborate with stakeholders, estimate work, manage technical risk, and help shape the engineering roadmap. The role uses Elixir and Phoenix while emphasizing adaptability, product thinking, software quality, security, and reliable delivery.

Designs, builds, secures, monitors, and supports scalable data platforms across public and multi-cloud environments. Develops batch and streaming pipelines, ELT processes, data lakes, warehouses, APIs, and integrations with transactional systems. Works with SQL and NoSQL databases and technologies including Spark, Hadoop, Databricks, Snowflake, Kinesis, and Lambda. Leads projects, presents to leadership, collaborates with clients and Scrum teams, troubleshoots issues, and enables analytics and machine learning initiatives.

Owns the architecture, development, deployment, reliability, security, performance, and ongoing evolution of the company’s Next.js and Payload CMS marketing website. Leads integrations across analytics, consent management, CRM, search, automation, and other marketing platforms. Establishes development and CI/CD standards, troubleshoots production issues, evaluates AI-enabled technologies, manages vendors, and translates marketing requirements into technical priorities. The role will eventually lead a dedicated Web & Marketing Platforms function.

Operates and supports customer cloud environments across Azure, AWS, GCP, and OCI. Responsibilities include monitoring, incident and request response, provisioning, access management, maintenance, troubleshooting, governance, documentation, customer communication, and ITSM execution. The role also uses scripting, automation, monitoring, and DevOps/SRE practices to improve operational consistency. Participation in after-hours and weekend on-call support is required.

Leads complex enterprise data, analytics, AI, cloud, and digital transformation engagements as the primary executive advisor. Owns client success, delivery quality, financial performance, governance, strategic direction, stakeholder relationships, and account growth. Leads executive workshops, steering committees, roadmaps, proposals, and solution development while mentoring consulting leaders and advancing practice methodologies, offerings, and delivery standards.

Provides senior technical leadership across complex data, analytics, AI, cloud, governance, and digital transformation engagements. Responsibilities include solution architecture, technical governance, engineering oversight, risk mitigation, technical discovery, executive presentations, mentoring, practice development, innovation, and business development. The role guides engineering teams, approves designs and deliverables, develops technical strategies, and ensures scalable, secure, maintainable solutions.

Manages complex observability implementation projects from initiation through closure. Responsibilities include Agile/Scrum coaching, project planning, budgeting, scheduling, resource allocation, risk and issue management, client communication, vendor coordination, service delivery, and project documentation. The role also identifies additional services opportunities, supports executive-level client interactions, tracks project performance, and improves project management processes using systems such as Salesforce and FinancialForce.