Jobs at Airbnb

Develop and deploy LLM and machine learning models for Airbnb Community Support. Responsibilities include automating LLM evaluation, curating synthetic datasets, analyzing customer issues, identifying model failure modes, building personalization models, exploring data, prototyping solutions, and communicating insights to cross-functional stakeholders. The role focuses on scalable, production-ready AI products and operational optimization.

Lead strategy, roadmap, prioritization, and execution for Airbnb’s community experience support platforms. Define measurable objectives, align senior stakeholders, manage the product backlog, evaluate competitive landscapes, and collaborate with engineering, design, marketing, analytics, and cross-functional teams to deliver scalable guest and host support experiences.

Build and operate production machine learning systems for Airbnb Payments, including LLM agents, real-time fraud detection, anomaly detection, personalization, and checkout optimization. Design, train, deploy, monitor, and continuously improve batch and streaming AI applications at global scale. Partner with product, engineering, operations, and data science teams, establish model governance and testing standards, and mentor engineers.

Own advanced analytics for Airbnb product teams, using large datasets, statistical modeling, experimentation, causal methods, forecasting, and metrics development to guide product and business decisions. Build reporting and analytical tools, collaborate cross-functionally, automate repetitive work with AI, and present actionable insights to senior stakeholders. The role supports Guest App or API initiatives, including promotions and marketplace optimization.

Build and launch reliable, performant Android features for Airbnb’s account and commerce experiences. Responsibilities include designing declarative UI, implementing unidirectional state architecture, collaborating with backend, iOS, web, product, and design teams, writing tested maintainable code, participating in reviews, troubleshooting performance and reliability issues, and contributing to Android patterns and best practices.

Own the global operating strategy for Airbnb’s hotel supply optimization program. Develop pricing, discount, segmentation, reporting, forecasting, incentive, and performance frameworks for Account Management teams. Analyze data, build models, identify adoption and performance opportunities, and provide recommendations to senior leadership. Partner cross-functionally with Account Management, Product, Marketing, Analytics, Finance, and regional teams to improve hotel supply quality, revenue, and program adoption worldwide.

Lead UX writing and content design for Airbnb’s AI-powered products. Create product copy, train and evaluate large language models, establish content guidelines and quality standards, and build scalable writing systems. Partner with Design, Product, Engineering, Legal, accessibility, and localization teams from concept through launch. Present work to executives, drive stakeholder consensus, manage multiple projects, and mentor the broader UX Writing team through critiques and strategic leadership.

Lead technical strategy and architecture for a large-scale Content Platform that powers marketing campaigns. Solve ambiguous cross-team problems, design scalable backend and AI-driven systems, mentor senior engineers, and partner with product, design, and marketing to drive execution and engineering standards across the org.

Build and operate high-scale internationalization infrastructure, including translation workflows, APIs, UIs, libraries, and platform tooling. Improve legacy systems through migrations while enhancing reliability, observability, latency, security, and cost efficiency. Prototype and productionize machine-learning and large-language-model capabilities, collaborate across engineering and business teams, and deliver measurable improvements in quality, adoption, developer productivity, and operational efficiency.

Build and ship reliable iOS account and commerce features for Airbnb’s large-scale consumer app. Responsibilities include designing Swift and SwiftUI experiences, integrating backend APIs, maintaining cross-platform consistency, writing tested and accessible code, participating in reviews, contributing to shared iOS patterns, and troubleshooting performance, reliability, and release issues.

Own Airbnb’s brand voice and editorial guidelines while shaping AI-assisted content production. Train and evaluate language models, review AI-generated copy, establish scalable editorial QA processes, and translate brand standards into prompts and training examples. Partner with Marketing Technology, Legal, Trust, and Localization teams to develop editorial tools, ensure global consistency, mentor creative talent, and maintain high standards for brand-accurate language across marketing and product surfaces.

Build and operate Airbnb’s content management systems, including authoring tools, workflows, integrations, analytics, auditing, and AI-assisted features. Own and extend the Contentstack headless CMS using React, TypeScript, and Node.js. Lead complex projects across multiple workstreams, design scalable and fault-tolerant systems, improve reliability and security, mentor engineers, document technical decisions, and collaborate with product, engineering, and content teams.

Lead global launch and scaling of new travel-adjacent service categories by developing end-to-end program plans, coordinating cross-functional teams, performing SQL-based analytics and financial modeling, defining KPIs, sourcing supply strategies, and building operational processes to enable rapid, scalable growth.

Manage Airbnb’s supplier onboarding and risk management programs, including tools, processes, compliance monitoring, and supplier experience improvements. Lead procurement technology implementations and transformational initiatives, collaborate cross-functionally with Finance, Security, Sourcing, and operations teams, and provide expertise in source-to-pay, regulatory assessment, automation, AI, and procurement transformation. Measure operational health, communicate risks and progress, and recommend process enhancements aligned with business needs.

Build and operate Airbnb’s large-scale NewSQL storage platform on stateful Kubernetes. Responsibilities include database kernel performance, storage and query internals, replication, CDC, failover, migration tooling, observability, permissions, and service discovery. Engineers investigate production incidents, improve reliability and latency, contribute to open-source database systems, and collaborate across storage, SRE, ORM, and interface teams.

Lead development of cutting-edge LLM and Agentic AI systems for Airbnb customer support, from research and prototyping to production deployment. Collaborate with product, design, and engineering to build scalable ML infrastructure, improve model performance, and implement evaluation, fine-tuning, and guardrails for chat and voice assistants.

Own Airbnb’s internal platform strategy and roadmap for Supply operations tooling, including case and workforce management systems. Translate operational workflows into scalable, measurable products; design AI and human-in-the-loop processes; define requirements; write product briefs; and drive delivery, adoption, and outcomes across engineering, product marketing, operations, and senior leadership. Manage capacity planning, queue distribution, forecasting, SLAs, performance measurement, and build-versus-buy decisions.

Analyze frontline operations performance across specialists, queues, vendors, and sites. Identify root causes behind SLA, AHT, accuracy, and utilization changes; quantify impacts; monitor emerging issues; and provide actionable recommendations to operations leadership. Define requirements for specialist metrics and dashboards, collaborate with analytics and support teams, explain findings in business reviews, and use AI analytics tools to accelerate investigations.

As a Staff Software Engineer in Infrastructure, you will lead a team in building high-performance, distributed systems, guide project direction, mentor engineers, and improve data ingestion architecture.

Provides hands-on technical leadership for foundational data engineering and analytics engineering. Owns multi-year data architecture, production pipelines, dimensional models, and trusted metrics spanning cloud costs, traffic, infrastructure, and AI usage. Designs new datasets integrating cost, utilization, performance, and reliability signals; establishes standards, coaches engineers, aligns stakeholders, and drives adoption across Infrastructure, Finance, Data Science, and Product Engineering.