Jobs at Airbnb

Manage ticket queues and incident response, build observability dashboards, apply LLM-powered triage and automation to reduce recurring tickets, write automation code, maintain CI/CD and IaC, and partner with stakeholders to improve service reliability and MTTR.

The Senior Policy Economist will conduct data-driven regulatory and economic analysis, collaborating with various stakeholders and using advanced data modeling to inform policy decisions.

Lead technical strategy and hands-on engineering for Airbnb's AI-powered ads growth engine. Architect scalable systems for creative generation, bidding, budget optimization, and audience management across paid channels. Write and review code, set standards for availability and quality, collaborate with Marketing/Product/ML teams, roll out staged automation, and mentor engineers to advance platform autonomy while ensuring brand safety and human-in-the-loop controls.

Lead and align ML, data, and engineering teams to define multi-year AI roadmaps, deliver production ML solutions, ensure robust data pipelines, set success metrics tied to business outcomes, and grow/mentor senior managers and engineers.

Lead and mentor TPMs to deliver AI platform initiatives across search relevance, recommendation systems, and ML infrastructure. Align stakeholders, define measurable success criteria, manage risks and dependencies, drive execution, and present outcomes to senior leadership. Partner with ML, infrastructure, and product teams to shape technical direction and accelerate data-driven AI initiatives.

Lead a team of analysts to advance fraud and safety operations through analytics, ensuring robust data products and compliance while empowering stakeholders with actionable insights.

Lead architecture and implement core backend services and data models that manage account state, eligibility, and entitlements at scale. Collaborate with product, design, Payments/Wallet, and identity teams to ensure correctness, reliability, and extensibility. Drive cross-team architecture decisions, mentor engineers, run design reviews, and proactively identify and mitigate scalability, reliability, and data-integrity risks.

Lead causal inference and measurement efforts for payments, build and evaluate ML/AI and LLM-based models, optimize fraud mitigation and loss strategies, simulate interventions, and communicate findings to stakeholders to drive product and risk decisions.

Own and scale Airbnb's finance accounting platform: define roadmap, prioritize requests, onboard new products end-to-end, align engineering and finance, ensure data accuracy and monitoring, support month-end close, and automate manual workflows to improve financial data reliability and timeliness.

Lead strategy and execution for Airbnbs identity verification platform, balancing trust, user experience, and marketplace health. Define roadmap, prioritize features, partner with engineering, design, policy, and cross-functional teams, run experiments, evaluate partnerships, and use data and research to inform product decisions and long-term identity strategy.

Build and maintain production data pipelines and foundations for People Analytics and AI-driven tools. Integrate HR systems (Workday, Greenhouse), design data models, ensure governance for sensitive employee data, support data science and reporting, and deliver dashboards and Streamlit apps. Optimize queries, enable LLM consumption with quality and latency controls, and collaborate cross-functionally to transition AI prototypes to production.

Lead product analytics for Guest or Host App: analyze large datasets, design and evaluate experiments, build metrics and reporting tools, apply statistical and causal methods, partner cross-functionally, present insights to stakeholders, and leverage AI to automate tasks.

Lead full-cycle recruiting for interns and apprentices across technical and non-technical functions (≈70%), and provide program support for US cohorts (≈30%). Source and engage candidates, manage requisitions in Greenhouse, partner with universities and regional teams, run events, support onboarding and conversion, and advise hiring managers. Support international hiring rhythms and travel for in-person programming as needed.

Lead architecture and maintenance of end-to-end traffic classification ML systems for adversarial domains. Own model lifecycle from offline evaluation to millisecond-edge deployment, build certified offline-to-online data pipelines, establish rigorous evaluation and leakage-prevention, optimize inference under strict latency/cost budgets, integrate scoring with mitigation workflows, and provide cross-functional leadership and mentorship.

Lead analytics partner to Community Support, driving data-driven roadmaps, scalable reporting and measurement, causal inference and experimentation, and improvements to agent/guest/host experiences via analytics, modeling, and stakeholder influence.

Lead backend architecture and apply AI to Airbnb's communication and partner-integration platforms. Build scalable notification and messaging systems, collaborate cross-functionally, write production code, perform design and code reviews, and mentor engineers.

Lead the Payments Insights Analytics team, utilizing data and AI/ML for strategy execution, operational excellence, and stakeholder communication.

The Staff GenAI Backend Engineer leads engineering for intelligent routing systems, collaborates with teams to enhance customer support, and maintains architectural integrity in a high-availability environment.

Design, build, and operate a scalable secure-development platform that runs code checks in CI. Improve latency, reliability, integrations, data pipelines, dashboards, and developer experience; support AI-assisted code review evaluation.

Own and operate the learning technology stack for Community Support Training, lead an end-to-end LMS transition, manage integrations, vendor relationships, and reporting, drive tool roadmap and adoption, collaborate cross-functionally, measure platform performance, and lead a team of learning tools administrators.