Teams at Airbnb

Leads the daily workplace experience for Airbnb’s New York office and oversees regional office standards. Manages hospitality, facilities, food, events, vendors, and operational partners while ensuring consistent, welcoming service. Coordinates gatherings, leadership visits, and employee engagement activities; monitors office utilization, feedback, and service quality; develops scalable processes and playbooks; and partners with Security, IT, executives, and local leaders to resolve issues and strengthen workplace culture.

Lead Airbnb’s enterprise-wide Site Reliability Engineering strategy, architecture, standards, and incident management practices. Design reliable, highly available infrastructure and platforms; establish production-readiness standards; automate operational processes; reduce toil; and proactively mitigate failures. Partner with engineering leaders on large-scale distributed systems, mentor SREs, influence technical direction across teams, and promote blameless learning and a proactive reliability culture.

Own Airbnb.org’s consumer insights research roadmap, leading qualitative and quantitative studies across brand, marketing, programs, partners, and reputation. Manage tracking research, vendors, budgets, timelines, and cross-functional relationships while integrating research sources into actionable recommendations. Present concise insights to senior stakeholders and support strategy, campaigns, and organizational decision-making.