Teams at airpay payment services

Own end-to-end onboarding, implementation, configuration, training, and post-launch customer success for a portfolio of dental practices. Lead project plans, timelines, and stakeholder engagement, drive adoption and product usage, conduct regular business reviews and account health checks, and identify opportunities for retention and growth.

Lead design and implementation of web and RPA automation for healthcare payment workflows, integrating payer websites and practice systems. Architect automation solutions, manage projects end-to-end, mentor engineers, collaborate with product and operations, and drive continuous improvements in eligibility verification, claims processing, payments, and reconciliation.

Perform high-volume outbound and inbound outreach to qualify leads, research target accounts, and set meetings for Account Executives. Manage prospect data in Salesforce, collaborate with Marketing and RevOps, and continually improve outreach through learning and industry knowledge to build pipeline and hit KPIs.