Jobs at AirPay

Own the full enterprise sales cycle for dental service organizations, from prospecting and discovery through pilots, closing, and rollout. Develop strategic account plans, engage executive stakeholders, deliver tailored demonstrations, manage pipeline forecasting in Salesforce, and coordinate successful customer handoffs. The role also contributes to sales strategy, messaging, go-to-market initiatives, and industry events while working with leadership, product, customer success, and implementation teams.

Guide dental clinic customers through software integrations, troubleshoot setup and post-launch issues, document processes, analyze integration data, monitor integration health, and coordinate with Sales, Customer Success, and Engineering to resolve technical issues and improve onboarding and product adoption.

Lead technical direction and architecture for healthcare payments platforms, including backend systems, event-driven infrastructure, payment integrations, reconciliation, ledgers, and AI-powered experiences. Design and build critical systems, improve scalability and reliability, mentor engineers, guide cross-team initiatives, and partner with product and leadership. The role also emphasizes developer experience, observability, CI/CD, technical documentation, and pragmatic technology evaluation.

Own the end-to-end success of dental practice customers using AirPay, from implementation through post-launch adoption. Lead deployment timelines, provide workflow guidance and training, manage stakeholder relationships, conduct business reviews, monitor account health, resolve challenges, and identify growth opportunities. The role is primarily in-person in New York City with some remote flexibility.

Owns cross-functional customer operations processes and projects, troubleshooting payer and feature issues, creating playbooks, supporting customer rollouts, and improving or automating workflows. Collaborates with Customer Success, Operations, and Engineering to resolve systemic issues, support dental customers, manage outreach initiatives, and improve satisfaction, retention, and product adoption.