Teams at Airtable

Own post-sales relationships for enterprise customers from onboarding through renewal. Drive Airtable and AI adoption, workflow launches, governance, success planning, executive business reviews, ROI measurement, enablement, account health monitoring, risk identification, and expansion qualification. Partner with Sales, Renewals, Product, Marketing, Support, and Services while translating customer feedback into product insights and developing scalable success frameworks.

Leads enterprise customer engagements by shaping business process transformation, designing end-to-end Airtable and AI-enabled solutions, creating agentic workflows, and coordinating delivery. Builds stakeholder coalitions, advises executive audiences, develops reusable architectures, and remains accountable through implementation. Requires strong consulting or professional services experience, enterprise-scale transformation expertise, and practical knowledge of AI model selection, prompt architecture, human oversight, and workflow automation.

Own and lead the customer renewals process, managing contracts, forecasts, negotiations, and stakeholder collaboration. Engage decision-makers to resolve roadblocks, ensure timely commitments, and identify upsell and cross-sell opportunities. Build renewal playbooks and processes that improve revenue retention and customer growth. Partner with Account Executives, Customer Success, Deal Desk, Legal, Rev Ops, and other cross-functional teams.