Jobs at Ajax

Own post-sale customer success for 200+ law firms, including regular check-ins, QBRs, renewals, retention, seat expansion, upsells, and adoption of new products. Build customer-health monitoring, automation, and operational playbooks while surfacing product feedback for the roadmap. The role requires managing a large customer portfolio, communicating effectively with law firm partners, negotiating renewals, and establishing the company’s foundational customer success function.

Build and own demand generation for an early-stage B2B legal SaaS: run conferences, create an AI-first content engine, build referral and partner programs, manage founder LinkedIn, test new channels, and maintain a measurable pipeline scorecard to drive qualified meetings and revenue.

The Full Stack Engineer at Ajax will develop and optimize features of the billing software, collaborate with teams, and enhance user experience based on customer feedback.

Lead end-to-end product design for a time-tracking and firm intelligence platform: conduct user research with lawyers and admins, define trust loops and abstractions, convert dense workflows into fast, delightful experiences, collaborate with engineers to ship and optimize production, and participate in hiring and team composition.

The Sales Development Representative will convert high-intent leads into booked meetings for demos, focusing on law firms and supporting the sales funnel.

The Account Executive will drive sales from demo to contract signing, develop relationships with law firms, and work consultatively to meet client needs. This role requires building trust with skeptical clients and effectively showcasing Ajax's AI product.

You will own customer onboarding and pilot success, ensuring user satisfaction and driving referrals while creating systems for scalability.