Teams at Ajax

Own post-sale customer success for 200+ law firms, including regular check-ins, QBRs, renewals, retention, seat expansion, upsells, and adoption of new products. Build customer-health monitoring, automation, and operational playbooks while surfacing product feedback for the roadmap. The role requires managing a large customer portfolio, communicating effectively with law firm partners, negotiating renewals, and establishing the company’s foundational customer success function.

Build and own demand generation for an early-stage B2B legal SaaS: run conferences, create an AI-first content engine, build referral and partner programs, manage founder LinkedIn, test new channels, and maintain a measurable pipeline scorecard to drive qualified meetings and revenue.

The Full Stack Engineer at Ajax will develop and optimize features of the billing software, collaborate with teams, and enhance user experience based on customer feedback.