Jobs at Akamai Technologies

The Technical Account Manager II will oversee customer engagements, providing guidance on product use, resolving technical issues, and ensuring satisfaction. Responsibilities include deployment support, performance monitoring, and customer training while building strong relationships to drive success.

Lead reliability, automation, and observability for high-density AI hardware infrastructure. Build Python-based IaC tooling, telemetry pipelines, Prometheus/Grafana dashboards, and AI-assisted tooling. Run 24x7 incident response, coordinate vendors and field technicians, define operational readiness, and drive post-mortems to improve uptime and performance.

Lead sales of Akamai's enterprise security portfolio across assigned Midwest accounts, develop and manage pipeline, position Zero Trust architectures, collaborate with internal security engineers and researchers, engage C-level stakeholders, and close new and expansion business.

Design, develop, test, and operate scalable infrastructure and services for Akamai Cloud. Implement and manage Infrastructure-as-Code (Terraform and similar tools), CI/CD, and observability. Automate reliability improvements, mentor engineers, collaborate on incident response and root-cause remediation, and participate in on-call rotations.

Lead product strategy and roadmap for Akamai's core compute offerings, bridging hardware and developer experiences. Gather and document technical requirements, prioritize features, analyze metrics for KPIs and profitability, collaborate cross-functionally, and engage customers and partners to drive compute platform adoption and improvements.

Sell Akamai solutions to new enterprise customers by building strategic partner and reseller relationships, developing and executing high-volume sales plans, managing a robust pipeline, and coordinating with field marketing and sales teams to drive revenue growth.

Lead architecture and design for Akamai9s Compute Platform using virtualization and cloud-native technologies. Own system design, align engineering with product, shape roadmaps, mentor teams, and collaborate across product and engineering to deliver scalable, fault-tolerant IaaS and Kubernetes-based services.

Lead development of system test plans and automated system tests for multi-vendor routing and switching environments. Build and improve test automation and methodologies, validate Internet-scale routing protocols (BGP), review product and system designs for testability, and collaborate with Network Engineering and Architecture to reproduce real-world network scenarios and ensure platform reliability.

Develop and improve systems software and algorithms that steer global Internet traffic. Enhance scalability, reliability, and performance of mapping systems, troubleshoot, measure system effects, and collaborate across teams to deploy and monitor software.

Lead design, implementation, automation, and troubleshooting of Akamai's global network infrastructure. Build and maintain scalable BGP routing, data center CLOS fabrics, overlay technologies (VxLAN/EVPN), multi-vendor environments, and automation templates. Drive hardware/platform rollouts, deep-dive analysis, and clear documentation to ensure reliability, scalability, and security.

Manage and grow strategic partner relationships (distributors/VARs) to drive pipeline and revenue. Build joint business plans, enable distributor onboarding and training, run demand-generation programs, coordinate QBRs and executive reviews, and collaborate with sales engineers and cross-functional teams to support partner-sourced opportunities and quota attainment.

Lead product strategy and roadmaps for platform security and infrastructure, operationalize secure paved paths, manage lifecycle of core systems, partner with hardware vendors, support internal engineering teams, and develop business and financial models to guide technical debt decisions, monitoring, and maintenance processes.

Sell Akamai's portfolio to new customers in California by building strategic partner/reseller relationships, engaging C-level decision makers, developing a high-volume sales pipeline, coordinating cross-functional resources, and managing contract negotiations to drive adoption and revenue.

Identify and qualify new cloud-computing customer opportunities, research strategic accounts, engage inbound calls and chats, and use tools like LinkedIn Sales Navigator and ZoomInfo to generate pipeline and support Cloud Account Executives.

Design, build, and operate scalable infrastructure and CI/CD/IaC systems. Implement observability (monitoring, logging, alerting), automate reliability improvements, mentor engineers, collaborate on incident response, and participate in on-call rotations to maintain Akamai Cloud services.

Own and grow revenue within existing strategic Financial Services accounts by identifying upsell/cross-sell opportunities, building executive-level relationships, leading integrated account teams, delivering value propositions through meetings and events, and acting as a trusted advisor to ensure customer success and expansion.

Design, document, deploy, and support large-scale global network solutions. Collaborate on standards, build points-of-presence, develop router configuration standards, and evaluate carrier and datacenter offerings including dark fiber and DWDM.

Provide high-level administrative support to three VPs including global calendar management, travel coordination, expense reporting, procurement requests, and creation of reports and presentations. Partner with internal teams (IT, Finance, administrators) to orchestrate meetings, projects, and communications while maintaining accuracy, discretion, and professional responsiveness in a dynamic environment.

Design and implement platform security solutions across deployments, databases, and control planes. Deliver secure, scalable code, support full product lifecycle, collaborate with Product/Architecture/DevOps/InfoSec, and resolve complex platform and product security challenges.

Sell Akamai solutions into new and existing enterprise accounts across the Northeast. Build C-level relationships, develop strategic sales plans and pipelines, coordinate with marketing and sales partners, and manage contract negotiations to drive adoption and revenue.