Jobs at Anthropic

Leads the Capacity Engineering team responsible for data platforms, infrastructure utilization, capacity planning, efficiency, reliability, and operational systems. Sets technical direction, manages senior engineers, owns the roadmap, partners with infrastructure, research, inference, and finance teams, and ensures production standards, SLOs, incident response, and scalable tooling across multi-cloud accelerator infrastructure.

Technical Architects help enterprise customers adopt Claude Code and related products through technical workshops, webinars, office hours, train-the-trainer programs, and rollout guidance. They educate administrators on identity, permissions, connectors, spend controls, and data policies; build demos and plugins; relay customer feedback to product teams; and partner with sales, customer success, support, and solutions teams. The role requires hands-on software engineering, public speaking, and 30–50% travel.

Lead recruiting’s most complex cross-functional initiatives, including workforce planning, recruiting operations, interview standards, process design, analytics-driven SOPs, and organizational change. The role coordinates recruiting-related teams, resolves systemic friction, establishes operating standards, drives adoption, and ensures decisions are documented and scalable. Success requires strong systems thinking, prioritization, stakeholder influence, recruiting expertise, and comfort operating in ambiguous, fast-growing environments.

Design and build Anthropic’s scalable search platform from scratch. Develop search systems, indexing mechanisms, and retrieval and ranking algorithms to improve accuracy and efficiency. Establish metrics and tooling to measure search quality, working closely with engineers and researchers. The role requires experience building complex distributed systems in production, strong search fundamentals, coding proficiency in Python, Go, Java, or similar languages, and hands-on experience with high-volume data processing architectures.

Own GTM strategy and integrated growth motion for Claude for Knowledge Work. Define segment plans, messaging, flagship content, acquisition and activation campaigns, and lifecycle programs. Coordinate cross-functional teams, run campaigns personally as an IC, and report on awareness, usage, revenue, and campaign efficiency.

Own positioning and messaging for Claude's core knowledge-work products (Chat, Cowork). Create website copy, sales enablement (pitch decks, battlecards, objection handling), persona/ICP frameworks, proof points, and libraries of use cases. Build AI-native PMM systems using Claude to keep foundations current. Partner with GTM, Marketing, and Partners and support pricing, analyst relations, and customer-facing engagements.

Own enterprise customer activation from contract signature through production deployment across Claude products. Configure identity integrations, provisioning, connectors, policies, and governance while advising CISOs and CTOs. Design scalable onboarding playbooks, enablement programs, change-management strategies, and Train-the-Trainer initiatives. Track activation, time-to-value, satisfaction, and efficiency metrics, and communicate deployment insights to Product, Support, and Security teams. The role requires hands-on enterprise identity integration, SaaS governance, nonprofit experience, AI fluency, and the ability to manage multiple deployments.

Leads Anthropic’s Customer Success organization for regulated financial services, healthcare, and life sciences customers. Builds and scales the team, develops regulated-industry success methodologies, drives adoption, expansion, retention, and customer satisfaction, and manages executive engagements and escalations. Partners with Sales, Product, Engineering, Security, Legal, and Marketing to navigate compliance, procurement, risk, and security reviews. Owns hiring, coaching, forecasting, renewal-risk mitigation, customer advocacy, and responsible AI deployment practices.

Leads marketing strategy and operations across planning, budgeting, analytics, measurement, and cross-functional programs. Converts ambiguous strategy into actionable plans, manages high-visibility projects, builds scalable operating processes, supports resource planning, and improves marketing performance reporting. Partners with Marketing, Finance, Legal, Creative Studio, and agencies to align stakeholders, remove friction, and drive execution in a rapidly growing AI company.

Build and operate Anthropic’s social escalations function, monitoring public conversations, identifying and triaging emerging issues, and managing high-stakes escalations end-to-end. Develop playbooks, escalation criteria, tooling, reports, response templates, and SOPs. Brief executives and communications partners during live incidents, provide data-driven recommendations, and document post-escalation findings to improve future responses and reduce reputational risk.

Build and operate Anthropic’s executive escalation function, including playbooks, escalation criteria, tooling, and SOPs. Own high-stakes escalations end-to-end, coordinate incident resolution across teams, brief executives and communications partners, produce post-escalation reports, and identify recurring patterns that drive product and policy improvements.

Build and optimize Anthropic’s large-scale inference engine across accelerator and cloud platforms. Responsibilities include improving throughput, latency, cost, reliability, device utilization, memory management, batching, scheduling, caching, model-state reuse, and distributed coordination. The role requires profiling and modeling system performance, implementing high-performance systems software, maintaining model quality and safety, and collaborating across infrastructure and safeguards teams.

Build trusted software systems for datacenter lifecycle management, including sites, designs, equipment, bills of materials, and construction progress. Partner closely with datacenter, energy, and supply chain teams to model workflows, reconcile legacy data, integrate industry tools, and deliver permissioned, auditable systems. The role requires strong full-stack engineering, data modeling, API, and database expertise, along with user-centric zero-to-one product development in physical-world industries.

Design, build, and scale reliable infrastructure supporting AI research workflows. Lead ambiguous, multi-month engineering projects, make architectural decisions, align stakeholders, partner with researchers, and improve system reliability and scalability. Establish technical standards and mentor engineers while operating in a rapidly changing environment.

Leads Anthropic’s accounting policy and technical accounting function. Owns US GAAP policies, advises on novel revenue, infrastructure, financing, equity, M&A, and investment transactions, and develops rigorous technical memoranda. Partners with auditors, SEC stakeholders, Legal, Tax, FP&A, and deal teams; leads standards adoption, public-company-grade reporting, SOX-ready controls, Audit Committee reporting, and team development.

Conduct end-to-end qualitative and quantitative UX research for Anthropic’s developer platform. Define research priorities with platform leaders, study developers and enterprise users, communicate findings to product, design, and engineering teams, and influence strategic product decisions. Build AI-enabled research tools and methods, using Claude extensively to accelerate analysis and maintain rigor. The role requires technical fluency with APIs, SDKs, developer tools, and engineering-led products.

Build and govern Anthropic’s quote-to-cash data foundation. Design canonical models from Salesforce, CPQ, and billing data; establish data integrity standards and SLAs; collaborate with systems engineers on schema changes and ingestion; and create data products, dashboards, and self-service analytics tools for GTM and Finance teams. The role also owns data architecture, translates stakeholder needs into technical requirements, and influences roadmaps.

Design, develop, and maintain Salesforce quote-to-cash infrastructure using Apex, Lightning Web Components, Flow, and CPQ. Build product, pricing, quoting, ordering, approval, contract, billing, and provisioning workflows; integrate Salesforce with finance and billing platforms; support product launches; and manage testing, documentation, source control, and deployments. Collaborate with RevOps, Finance, Legal, Deal Desk, Product, Engineering, and business systems teams while using AI-assisted development tools.

Manage strategic life sciences accounts and drive adoption of Anthropic’s AI products across research organizations. Build trusted partnerships, guide technical and governance implementations, develop change-management and enablement programs, and identify expansion opportunities. Design scaled programs such as webinars, hackathons, cohort onboarding, and researcher communities. Monitor usage and business outcomes, establish customer-success playbooks and metrics, document value, and provide insights to product, research, and marketing teams.

Owns the systems lifecycle for new product and pricing launches across Salesforce, billing, tax, contracts, quoting, and reporting. Translates pricing decisions into system changes, coordinates cross-functional sign-offs, manages launch readiness, builds Salesforce solutions, supports migrations and product retirements, and validates post-launch quotes, invoices, and financial reports. The role also develops repeatable NPI processes and applies AI to accelerate system design, testing, and documentation.