Jobs at Arch (arch.co)

As an Engineering Manager at Arch, you'll lead and mentor an engineering team, support team growth, and help improve infrastructure while developing new offerings in financial technology.

As a Senior Software Engineer, you'll develop core components of our platform, collaborating with cross-functional teams to enhance the investment process and mentor fellow engineers.

The role involves leading onboarding for enterprise clients, managing data systems migration, ensuring long-term client success, and providing training and support.

The Client Implementation Specialist will lead onboarding for strategic clients, manage data, and provide high-touch support to ensure successful use of the Arch platform.

The Senior Operations Associate will support account operations, ensuring high-quality client experiences, monitoring data accuracy, and collaborating with cross-functional teams for operational excellence.

The Client Support Specialist will manage client inquiries, perform troubleshooting, coordinate with Operations and Engineering, and enhance user experience through effective communication.

Lead and develop a team of Account Executives to drive new ARR across financial services. Own team quota, forecast, and pipeline; coach on discovery, demos, outbound prospecting, and deal execution; run pipeline reviews and deal strategy; recruit and onboard talent; partner cross-functionally to unblock deals; and surface customer feedback to improve the product.

Serve as front-desk and workplace lead to create a welcoming, organized office experience. Manage guest check-in, visitor logistics, conference room readiness, supplies, hospitality, security coordination, and shared calendar support while partnering with People and Workplace teams.

Provide frontline product support for a B2B fintech platform: troubleshoot client issues via email/IM, escalate complex cases to Operations and Engineering, maintain documentation and training materials, translate recurring client friction into product feedback, and mentor junior team members to ensure timely resolution and high client satisfaction.

The Director of Revenue Operations will lead the Revenue Operations function, manage a RevOps team, oversee systems and processes, drive strategic initiatives, and partner with leadership for business strategy in a fast-growing fintech company.

The Client Implementation Manager will lead a team to implement Arch for enterprise clients, drive project success, and ensure client satisfaction through collaboration and continuous improvement.

The Client Success Strategist is responsible for managing client relationships post-onboarding, ensuring satisfaction, conducting training, and identifying growth opportunities.

Manage full-cycle recruiting across teams, proactively source and build talent pipelines, conduct structured candidate screens, coordinate interviews, partner with hiring managers, track recruiting metrics, document processes, and support employer branding and community engagement.

Lead and scale Arch’s demand generation across acquisition, expansion, and retention. Build multi-channel growth programs, lifecycle journeys, partner and referral channels, attribution/reporting, and scalable processes while partnering with Sales, Product Marketing, Customer Success, Partnerships, and Marketing Operations to drive measurable pipeline and revenue outcomes.

Provide hands-on IT support: manage device lifecycle (provisioning, MDM, auditing), troubleshoot macOS/Windows issues, maintain patch/EDR, configure networking and SSO, and support conference room A/V and identity/access management.

Manage post-onboarding client relationships, ensure data quality, conduct regular check-ins and training, track churn risks, manage renewals, identify expansion opportunities, communicate product updates, process client data, and support occasional evening/weekend work to meet SLAs.

As a Senior Account Executive at Arch, you will drive new business across enterprise accounts, manage the client acquisition process, and collaborate with various teams to improve product offerings and customer engagement.

The Account Executive will drive customer acquisition, manage the sales process, build relationships within financial institutions, and collaborate with teams to enhance product offerings.

Lead full-cycle recruiting for diverse, specialized, and leadership roles. Partner with senior leaders on hiring strategy, build sourcing pipelines, improve recruiting processes and tools, mentor junior teammates, and ensure strong candidate experience and stakeholder reporting.

The Staff Software Engineer will lead technical initiatives, set direction for systems, mentor engineers, and resolve engineering challenges to ensure scalability and maintainability of the platform.