Arch Amenities Group Benefits Overview

Oversee daily guest services operations, service quality, staff hiring and development, scheduling, inventory, maintenance coordination, events, VIP services, guest concerns, records, budgets, labor costs, and departmental expenses. The role ensures consistent hospitality standards, operational efficiency, and exceptional guest experiences while collaborating with marketing, food and beverage, and events teams.

Welcomes spa guests, answers inquiries, manages reservations and program enrollment, processes payments, reconciles sales, maintains inventories and facility standards, and supports a clean, safe, well-organized front desk. The role requires strong customer service, communication, organization, discretion, computer proficiency, cash-handling ability, and availability for nights, weekends, and holidays.

Greets and assists members and guests, explains facility amenities, manages access, enrolls members, makes reservations, processes payments, reconciles transactions, maintains inventory and cleanliness, reports incidents, and supports facility operations and events. The role requires strong customer service, communication, organization, professionalism, physical stamina, and availability for nights, weekends, and holidays.