Teams at Railway Health Inc. dba Arlo

Provide front-line support via phone, email, and chat: answer inquiries, troubleshoot issues, update accounts, document interactions, escalate complex cases, and meet response time and satisfaction targets while contributing to team best practices.

Provide general office support including managing calendars, communications, documents, filing, meeting prep, travel coordination, supplies, and assisting team members to maintain workflow.

Design, develop, and maintain relational databases and schemas; optimize performance and security; manage backups, HA, DR, upgrades, migrations, and ETL; troubleshoot production issues; collaborate with engineering teams; document standards; mentor junior DBAs and developers.