Jobs at Railway Health Inc. dba Arlo.

Serve as primary client contact via phone, email, and chat; troubleshoot complex product issues; onboard and train new clients; maintain CRM records; escalate technical problems; follow up for satisfaction and upsell; analyze feedback for product improvements; manage account details and occasional order/billing tasks.

Manage technical engineering projects by translating business requirements into technical specifications, coordinating cross-disciplinary teams, mitigating technical risks, planning resources and budgets, overseeing PLM from R&D to manufacturing, ensuring quality and compliance, managing vendors, and communicating technical status to non-technical stakeholders.

Design, implement, test, document, and maintain software applications. Write clean, scalable code, use version control, collaborate with stakeholders, and manage databases and Agile workflows.

Provide high-level administrative support to senior executives by managing calendars, communications, travel, documentation, and events. Prepare briefing materials, coordinate projects, maintain confidential files, and support special projects to ensure smooth executive operations.

Provide front-line support via phone, email, and chat: answer inquiries, resolve issues, document interactions, escalate when needed, assist with accounts/orders, and meet performance targets while maintaining professionalism.

Respond to incoming customer inquiries, resolve account and billing issues, document interactions, follow scripts and compliance, escalate complex cases, meet quality and satisfaction targets, and collaborate with team members to improve service.

Provide remote administrative support: manage email, calendars, scheduling, data entry, records, prepare reports and presentations, assist research and project coordination, respond to clients, and perform assigned administrative tasks to streamline operations.

Design, implement, test, and maintain software across platforms. Write clean, scalable code, use version control, manage databases, document systems, and collaborate with stakeholders following Agile/DevOps practices.