Teams at Railway Health Inc. dba Arlo.

Serve as primary client contact via phone, email, and chat; troubleshoot complex product issues; onboard and train new clients; maintain CRM records; escalate technical problems; follow up for satisfaction and upsell; analyze feedback for product improvements; manage account details and occasional order/billing tasks.

Manage technical engineering projects by translating business requirements into technical specifications, coordinating cross-disciplinary teams, mitigating technical risks, planning resources and budgets, overseeing PLM from R&D to manufacturing, ensuring quality and compliance, managing vendors, and communicating technical status to non-technical stakeholders.

Design, implement, test, document, and maintain software applications. Write clean, scalable code, use version control, collaborate with stakeholders, and manage databases and Agile workflows.