Teams at Assurant

Handles customer escalations and service-provider inquiries through phone, email, and webforms. Investigates claims, troubleshoots repair issues, makes settlement decisions, procures parts, audits provider claims, enforces contract terms, tracks cases, communicates resolutions, drafts correspondence, and identifies cost-saving process improvements. Supports repairs involving appliances, electronics, plumbing, HVAC, and electrical systems while managing multiple cases and stakeholders.

Lead enterprise AI and cloud architecture initiatives, designing AI-powered software delivery pipelines, automation frameworks, cloud-native solutions, and infrastructure platforms. Establish architecture standards, governance, validation, and reusable delivery patterns. Partner with business and technology teams, guide implementation, troubleshoot technical issues, evaluate emerging technologies, develop proofs of concept, and mentor architects and engineers on AI, automation, DevOps, and modern architecture practices.

Provides customer, client representative, and service-partner support by investigating escalations, troubleshooting claims, coordinating repairs, making settlement decisions, validating payments, procuring parts, and enforcing contract terms. The role manages multiple cases, documents issues across tracking systems, communicates resolutions, drafts correspondence, and identifies cost-saving process improvements while supporting appliance, electronics, plumbing, HVAC, and electrical repairs.