Teams at ASTM International

Manages assigned ASTM technical committees, including strategic planning, budgets, policies, standards development initiatives, operational improvements, IT service coordination, and industry relationships. Conducts market and standards research, supports business development and marketing efforts, monitors program performance, and ensures timely delivery of standards-related services. Requires strong planning, communication, analytical, leadership, and relationship-management skills, along with willingness to travel at least 30%.

Provides customer service, inside sales support, order processing, account updates, digital access assistance, and first-line technical troubleshooting. Manages cases across CRM and business systems, documents resolutions, escalates complex issues, and collaborates with internal teams. Identifies sales opportunities, maintains product and process knowledge, and recommends workflow and documentation improvements. Requires bilingual English and Spanish communication.

Provides customer-facing inside sales and support through phone, email, and web channels. Processes orders and account updates, assists with digital access and basic technical issues, troubleshoots and escalates complex cases, documents activities in CRM and business systems, and prioritizes customer requests. Partners with internal teams on issue resolution and operational workflows, identifies sales opportunities, maintains product and system knowledge, and recommends process or documentation improvements.