Teams at Automattic

The Support Engineer, VIP at Automattic provides advanced technical support for enterprise customers, troubleshooting complex issues and escalating urgent tickets while collaborating with internal teams.

Full-cycle, consultative seller for mid-market and agency new business: manage opportunities from discovery through close, maintain pipeline in HubSpot, prepare proposals/pricing, use AI tools for research and insights, collaborate with Solutions/Support/Product, hit individual revenue quota, support onboarding and expansion.

Provide high-touch executive support to the CEO: manage calendars, communications, travel, meetings, and project logistics; anticipate needs, triage priorities, research and prep for meetings, interface with high-profile partners, and invent workflow improvements while operating discreetly in a remote, global environment.