Teams at Axuall

Advise healthcare organizations on workflow discovery, future-state solution design, implementation, adoption, organizational change, and optimization of Axuall solutions. Lead workflow workstreams, training, utilization assessments, and customer outcome improvement across multiple engagements. Develop reusable playbooks and best practices, maintain recommendation quality through go-live and optimization, and relay customer insights to inform product improvements.

Build and operationalize Axuall’s Customer Success function while managing a portfolio of healthcare technology customers. Develop playbooks, engagement models, health scoring, QBR processes, and success metrics; drive platform adoption, satisfaction, and retention; lead customer reviews and risk mitigation; and collaborate with Account Management, Implementation, Product, Engineering, and Support to improve customer outcomes and support renewals and expansion.

Owns strategy, standards, and best practices for recipe and application/task configuration processes. Analyzes customer workflows, gathers requirements, builds scalable solutions, establishes quality assurance and governance practices, manages intake and prioritization, and drives automation and continuous improvement. The role partners with Product, Client Services, Support, and external providers to ensure accurate, consistent, and efficient implementation delivery.