Jobs at BetterCloud
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Director of Technical Support

BetterCloud
Greater NYC Area
16 hours ago
+20
Recruit, manage and mentor our awesome Technical Support team. Our team works tirelessly each day to support our customer base of forward thinking IT professionals. Innovate and evolve our technical support model to best service our customers, and best achieve the goals of BetterCloud’s evolving business. Oversee all day to day activities of the support team. Advocate the voice of the customer at BetterCloud, including management of escalation of issues to product & technology leadership. Serve as an escalation point and sponsor for our most strategic accounts. Manage overall team performance, critical processes and KPIs.

Senior Demand Generation Manager

BetterCloud
Greater NYC Area
17 hours ago
+20
Voted Crain's Best Place to Work 2015,2016,2017 and 2018, BetterCloud is looking for a high-performing Sr. Manager of Demand Generation to help fuel our growth. This person will be critical to the future success of BetterCloud and a key member of an award-winning marketing organization. In this role, you will be responsible for generating net new demand for our sales organization, and will work with our content and digital marketers to coordinate programs. A successful candidate will be results-driven, sales-focused, have a great technical understanding of marketing systems, and be able to balance testing new demand generation strategies and tactics with scaling the programs that work effectively, all in an effort to achieve the best results for the business. This role will sit in our NYC HQ.

Technical Support Specialist

BetterCloud
Greater NYC Area
1 day ago
+20
We are looking for a Technical Support Specialist who is excited to provide our rapidly growing customer base with exceptional support. You and your teammates will be interacting with customers via email, chat, and video calls. You’re a great match if you possess creative troubleshooting skills to offer and provide solutions to customers.

Talent Acquisition Specialist

BetterCloud
Greater NYC Area
4 days ago
+20
As our Talent Acquisition Specialist, you will be responsible for the recruitment process from sourcing all the way to making an offer. You’ll work closely with our Senior Talent Acquisition Manager and our hiring managers to seek out skilled individuals who will contribute to the BetterCloud team. Given the fast-paced environment, we are looking for someone independent and practical who can operate with a high sense of urgency, and collaborate with any type of personality.

Solutions Engineer

BetterCloud
Greater NYC Area
4 days ago
+20
Understand customer requirements and communicate the business value of solving technology problems using BetterCloud. Facilitate solutions discovery, solutions overview, technical deep-dives, and solutions validation sessions with customers. Prepare demos and Proof of Concepts (POCs) to demonstrate various use cases for BetterCloud’s Platform. Execute the delivery of POCs for customers that have more complex use cases, to illustrate product capabilities and how they align specifically with customer objectives Build relationships with customers by serving as the technical liaison for both sales and success teams. Participate in writing proposals in response to RFIs / RFPs that highlight BetterCloud can meet and exceed customer requirements. Distill and communicate customer needs and product feedback to Product Management, Engineering, Marketing and Sales.

Technical Support Writer

BetterCloud
Greater NYC Area
6 days ago
+20
We are looking for a Technical Support Writer who is excited to provide our rapidly growing customer base with exceptional product documentation, content, and resources. You will be reporting to the Director of Technical Support, and own all of our Help Center and technical content. You’re a great match if you possess excellent communication and writing skills.

Director of People & Culture

BetterCloud
Greater NYC Area
1 week ago
+20
Formulate partnerships across the organization to drive the value of HR to leaders in an effort to help achieve the business objectives of the organization. Coach department leads to create and maintain a work environment with high morale, empathy, and productivity. Work with other Chief People Officer to develop, iterate, and execute a people strategy with your client group. Collaborate with HR Team to manage company-wide people programs including benefits administration, succession planning, talent planning, and learning and development. Provide day-to-day performance management guidance (coaching, counseling, career development, conflict management, disciplinary actions). Help to elevate leadership capacity by truly understanding needs and perspectives. Build strong, respectful relationships, and overcome obstacles with fortitude. Influence the right outcomes for the business grounded in data, helping to elevate BetterCloud’s employment brand and distinct culture. Work closely with our Talent Acquisition team to ensure recruitment and HR for the client group are coordinated and successful.

Enterprise Account Executive | East Coast

BetterCloud
Greater NYC Area
1 week ago
+20
BetterCloud is the first SaaS Application Management and Security Platform, enabling IT to centralize, orchestrate, and operationalize day-to-day administration and control for SaaS applications. Every day, thousands of customers rely on BetterCloud to centralize data and controls, surface operational intelligence, enforce complex security policies, and delegate custom administrator privileges across SaaS applications.

Implementation Specialist

BetterCloud
Greater NYC Area
1 week ago
+20
Implement our one of a kind management and security platform for BetterCloud customers. Coordinate with our Customer Success Organization to ensure that customers are properly on-boarded. Work closely with IT professionals from some of the most tech-forward companies in the world while maintaining our core principles of always striving to delight. Work in a dynamic, fast paced environment and help us stand up one of the newest teams at the company. Capture customer stories to be communicated to our product, engineering, and marketing teams.

Regional Manager, Account Development

BetterCloud
Greater NYC Area
1 week ago
+20
Develop Reps into sales-ready candidates for future Account Executive positions. Reporting on sales activity and forecast to senior management. Motivate Individuals and Team to exceed objectives through coaching, regular broadcast of results, and creative incentives. Identify and make recommendations for improvement in the areas of process, efficiency, and productivity. The team is based in NYC but the role will support the West Coast.

Sales Development Representative

BetterCloud
Greater NYC Area
1 week ago
+20
This role reports into our Manager of Account Development for Large Accounts, which helps to streamline our marketing automation efforts and ensure that Account Development Representatives are contacting the right people, at the right time, with the right message - ultimately giving our sales team more qualified opportunities to win business.