Jobs at BetterCloud
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Technical Support Specialist

BetterCloud
Greater NYC Area
1 week ago
+28
We are looking for a Technical Support Specialist who is excited to provide our rapidly growing customer base with exceptional support. You and your teammates will be interacting with customers via email, chat, and video calls. You’re a great match if you possess creative troubleshooting skills to offer and provide solutions to customers.

Solutions Engineer - Strategic

BetterCloud
Greater NYC Area
1 week ago
+28
BetterCloud Solutions Engineers are a critical part of our customer-facing team. Working closely with the Sales and Customer Success organizations as well as partners throughout the world, we assist in architecting a solution to meet the customer's management, security and technical needs for their critical SaaS applications. We strive to stay ahead of the learning curve in all areas of cloud technology, and work to educate both our internal teams as well as our customer’s teams on best practices around deploying our solutions within their environment. Our role is to serve as trusted advisor to our prospects and customers throughout the sales process and entirety of the customer lifecycle.

Manager, Solutions Engineering

BetterCloud
Greater NYC Area
1 week ago
+28
BetterCloud is the first provider of SaaSOps solutions to manage and secure the digital workplace. Over 2,500 customers in 60+ countries rely on BetterCloud to automate processes and policies across a company’s SaaS application portfolio. A pioneer of the SaaSOps movement, the company established the first-ever “SaaS Application Management and Security Framework” via two published books entitled “The IT Leader’s Guide to SaaSOps” — Vol. 1: “A Six

Community Director

BetterCloud
Greater NYC Area
1 week ago
+28
Strategic mindset with the vision to direct our company’s efforts in customer marketing; and to clearly build and articulate quarterly and annual plans to drive that motion. Lives and breathes the customer journey; can’t sleep knowing there’s an opportunity to improve customer success, retention & upsell conversion. Partner with CPO and heads of customer experience to drive a highly productive and tightly aligned customer marketing programs with retention and expansion goals. Well versed with the numbers and knows what success looks like. Work closely with marketing operations and data operations to track customer marketing ROI and contribution to marketing KPIs. Stand up various marketing solutions including customer loyalty and forum/Q&A technology (i.e. Stack Overflow); and other systems integrations required to measure engagement. Collaboration with CMO and other marketing leaders to build and execute marketing strategy.

Associate System Administrator

BetterCloud
Greater NYC Area
1 week ago
+28
We’re currently hiring an Associate System Administrator dedicated to ensuring we are maximizing the efficiency and capitalizing on the full features and benefits of the system based on the businesses needs.

Corporate Counsel

BetterCloud
Greater NYC Area
1 week ago
+28
We’re looking for a Corporate Counsel that is a pragmatic and effective commercial and technology lawyer and wants to have some fun while tackling challenging - but rewarding - legal questions. Do you like to work in a fast-paced and results-oriented environment? Are you a problem solver that can explain complicated concepts in a simple way? Do you want to practice law at a high growth successful start-up? Do you have broad experience with SaaS contracts? Do you love (or at least don’t hate :D) redlining and negotiating contracts? Do you like cookies? If so, joining BetterCloud’s small but mighty Legal team might be the perfect fit for you!

Senior System Administrator

BetterCloud
Greater NYC Area
1 week ago
+28
Own and optimize BetterCloud’s Salesforce.com instance with the growth path to own enterprise business applications and the connections between them. Help design, build, manage and overhaul data management processes in Salesforce.com and other SaaS applications. Write and maintain custom APEX to effectuate purpose built solutions to make BetterCloud’s teams work better and more efficiently. Be a counterpart between Sales, Marketing, & CX to execute on ways to improve work streams and drive efficiency across the organization measured in saved hours on repetitive tasks and reduced friction for the front line sales teams. Seek out and identify needed system changes and updates. Create and maintain new objects as well as new validation and workflow rules. Handle additional administration tasks as needed.

Vice President of Corporate Events & Field Marketing

BetterCloud
Greater NYC Area
1 week ago
+28
Innovator in building new event concepts that will drive high attendance, attendee satisfaction and pipeline. Lead the marketing team and company in achieving ridiculous event experiences. Build a rigorous corporate events plan with a regular cadence of company branded and 3rd party events. Partner with CRO and heads of sales to drive a highly productive and tightly aligned field marketing program with a regular cadence of regional events and programs; and coupled with corporate and marketing initiatives. Lead a team of field marketers distributed across regions. Execute partner events at a corporate level and integrate regional events with field marketing calendars. Execute our annual user conference; show the world the rapid growth and success of BetterCloud through constant innovation and a new bar for customer expectations every year. Partner with sales and the customer success team to build an arsenal of customer spokespeople at a corporate and regional level.

Solutions Engineer- Corporate

BetterCloud
Greater NYC Area
1 week ago
+28
Understand customer requirements and communicate the business value of solving technology problems using BetterCloud. Facilitate solutions discovery, solutions overview, technical deep-dives, and solutions validation sessions with customers. Prepare demos and Proof of Concepts (POCs) to demonstrate various use cases for BetterCloud’s Platform. Execute the delivery of POCs for customers that have more complex use cases, to illustrate product capabilities and how they align specifically with customer objectives. Build relationships with customers by serving as the technical liaison for both sales and success teams. Participate in writing proposals in response to RFIs / RFPs that highlight BetterCloud can meet and exceed customer requirements. Distill and communicate customer needs and product feedback to Product Management, Engineering, Marketing and Sales.

Senior People Partner

BetterCloud
Greater NYC Area
1 week ago
+28
We are looking for a Senior People Partner (HRBP) to join our team in New York. This individual will support our leadership and employees to deliver strategic partnership for people programs and people experience. This isn't just about running a smooth promotion process; our people partners need to have a solid understanding of our business, a connection to our employees and a passion for our culture. They develop relationships across the organization which enables them to anticipate people's needs, proactively address pain points, and ensure a workplace where everyone can contribute. Our People and Culture team is focused on enabling our business to scale, our managers to lead, and our people to thrive. The People Partner role will continue to evolve and change as the company, and People and Culture org itself, grow. We want someone who will thrive in a dynamic and changing environment, who can have fun while getting a lot of great work done.

Senior Manager, Product Marketing

BetterCloud
Greater NYC Area
1 week ago
+28
We’re looking for a Director, Product Marketing to develop the positioning, messaging and go-to-market materials for BetterCloud’s Data Protection functionality. In this role, you’ll partner with our Sales, Product, Customer Success, and Business Strategy teams to deliver high-impact product positioning, collateral, use cases, and sales training materials. Your main focus will be on translating the value of our security functionality to IT and security professionals. This position requires a poised self-starter with a background in security SaaS products who can run with direction and take initiative in a fast-paced and dynamic environment.

Sales Development Representative

BetterCloud
Greater NYC Area
1 week ago
+28
This role reports into our Manager of Account Development for Large Accounts, which helps to streamline our marketing automation efforts and ensure that Account Development Representatives are contacting the right people, at the right time, with the right message - ultimately giving our sales team more qualified opportunities to win business.

Implementation Specialist

BetterCloud
Greater NYC Area
1 week ago
+28
Named one of the Top 50 StartUps with “Unicorn” potential by The New York Times, BetterCloud is looking for a high-performing Implementation Specialist to work with our Implementation Team. We are looking for a passionate and enthusiastic individual to serve on BetterCloud’s dedicated Expert Advisory Group. This person will be responsible for implementing BetterCloud for some of the company’s highest growth customers. This person will work closely with our Success, Sales, and Support organizations and alongside customers to ensure customers are properly onboarded and our solution implemented. If you love technology, and want to work in a high growth environment, this is the role for you

Enterprise Account Executive | East

BetterCloud
Greater NYC Area
1 week ago
+28
BetterCloud is the first SaaS Application Management and Security Platform, enabling IT to centralize, orchestrate, and operationalize day-to-day administration and control for SaaS applications. Every day, thousands of customers rely on BetterCloud to centralize data and controls, surface operational intelligence, enforce complex security policies, and delegate custom administrator privileges across SaaS applications.

Director of Sales, Customer Base - Key Accounts

BetterCloud
Greater NYC Area
1 week ago
+28
BetterCloud can only achieve its lofty aspirations by finding and hiring amazing sales talent. If you are looking to be part of something profound and build something special, BetterCloud is for you. We are looking for a Director of Sales, Customer Base-Key Accounts to join our rapidly growing sales team. This role will lead a team of Strategic Account Managers focused on selling into our existing customer base. We’re looking for a candidate with strong leadership and influencing skills; ability to negotiate and build strong business relationships both outside and within the organization.

Customer Success Executive

BetterCloud
Greater NYC Area
1 week ago
+28
BetterCloud Customer Success Executives (CSEs) are a critical part of our customer-facing team. Starting with customer onboarding to identify needs and set goals, CSEs manage all elements of the post-sale business relationship with customers, and drive customer usage within our software. Customer Success Executives are trusted advisers on how to use our product and map it to a customer's specific business needs. Our role is to serve as customer advocates by delivering product and partnership feedback to the BetterCloud team. At the end of the day, our mission is to ensure our customers have driven value from our solution and have had a delightful experience in the process.