Jobs at BetterHelp

Design, deploy, and maintain reliable production and corporate systems; manage configuration, security, and core infrastructure; participate in on-call incident response; build automation, CI/CD pipelines, and Infrastructure-as-Code; monitor systems and develop tools to improve reliability and availability.

The Staff ML/AI Platform Engineer will design, prototype and deploy AI/ML models, optimize pipelines, mentor junior engineers, and collaborate closely with other teams to develop machine learning solutions.

Lead end-to-end payer enrollment and revalidation for behavioral health providers across commercial, Medicare, and Medicaid plans. Manage enrollment timelines, resolve escalations, ensure compliance, and oversee enrollment specialists/contractors. Build payer relationships, coordinate with internal teams, track enrollment metrics, and drive process improvements and documentation.

Design, implement, and maintain marketing inference models (e.g., MMM and attribution). Analyze large datasets and A/B/uplift experiments with rigorous statistics, build predictive and causal models, partner with marketing to generate testable ideas, and communicate insights to drive marketing decisions.

As a Product Designer at BetterHelp, you will lead end-to-end design for features on the Core Platform, driving UX improvements, collaborating with teams, and using research to enhance product experiences.

Lead systems improvements and rollouts for Insurance Operations with focus on credentialing and enrollment. Optimize credentialing/enrollment software (NCQA compliance), drive data reporting and insights (Looker/Mode/Verifiable), manage vendor relationships, coordinate cross-functionally, and use AI to improve efficiency and provider experience.

The Manager of Lifecycle Marketing will develop and implement strategies to enhance provider engagement and retention at BetterHelp, collaborating with cross-functional teams and analyzing data to optimize communication and improve the provider experience.

The International SEO/AEO Manager will drive organic growth through technical SEO, content optimization, and AI strategies for BetterHelp in multiple languages.

Use statistical and causal inference methods to build, implement, and monitor marketing models (Bayesian MMM, multi-touch attribution), analyze A/B and uplift tests, partner with marketing to test and drive data-informed decisions from large web-product datasets.

Lead a new billing and payer follow-up department to optimize revenue cycle operations. Hire and manage a team handling claim edits, follow-up, and denial management; build processes, monitor productivity and quality, identify payer trends, partner with product and clinical/accounting teams to resolve accounts and appeals, and drive reimbursement improvements.