Teams at BioCatch

Support partner sales opportunities through discovery calls, product demonstrations, technical responses, solution scoping, project planning, proof-of-concept coordination, RFI/RFP responses, and security questionnaires. Collaborate with sales, professional services, product, engineering, and delivery teams while building partner relationships and developing expertise in fraud prevention and financial crime solutions.

Manage post-sales relationships with strategic customers, drive adoption and business outcomes, coordinate technology delivery projects, oversee customer issues and escalations, facilitate customer meetings and Quarterly Business Reviews, communicate customer needs internally, and track customer status and KPIs. The role supports financial institutions across North America and partners with technical, threat analysis, data science, product, and engineering teams.

Manage post-sales relationships with a portfolio of customers, primarily financial institutions, to drive adoption and business outcomes from BioCatch’s behavioral biometric solution. Responsibilities include strategic consulting, project coordination, risk and escalation management, customer presentations, quarterly business reviews, roadmap feedback, stakeholder communication, team coaching, statements of work, and identifying expansion opportunities with account managers.