Jobs at Blackbaud

Provides senior legal guidance for global payments and fintech operations, including product design, market expansion, payment regulations, cross-border funds flow, commercial agreements, treasury, settlement, and regulatory reviews. Partners with Product, Engineering, Finance, Risk, and Compliance teams to manage legal and operational risk, negotiate complex agreements, and develop scalable compliance approaches.

Drive enterprise sales growth for Blackbaud’s K-12 software, services, and training solutions. Identify and penetrate new accounts, manage complex consultative sales cycles, exceed revenue objectives, cultivate existing relationships, coordinate internal resources, develop proposals and demonstrations, maintain pipeline forecasts, and establish trusted executive-level relationships within customer organizations.

Provide proactive, customized consulting to Financial Edge NXT customers throughout their engagement. Develop adoption roadmaps, optimize business processes, support software releases and staff changes, manage a customer portfolio, and partner with Sales, Customer Success, and services teams. Contribute to new service offerings, improve customer experience, and serve as a Financial Edge NXT subject matter expert during sales activities.

Close inbound and outbound sales opportunities for Blackbaud’s CRM, SaaS, and fundraising solutions. Manage prospect relationships, qualify leads, deliver ROI-focused proposals, maintain pipeline and forecast data, collaborate across departments, monitor relevant markets, and consistently achieve monthly and quarterly sales quotas.

Manages enterprise sales activities within an assigned territory, develops account penetration strategies, builds executive relationships, and exceeds revenue targets. The role sells complex SaaS CRM and ERP solutions through consultative and solution-selling methods, acquires new business, expands existing accounts, coordinates internal resources, supports proposals and demonstrations, and maintains accurate sales pipelines and forecasts.

Supports customer operations systems and processes by gathering requirements, designing workflows, configuring Salesforce and related tools, developing user stories, supporting Agile ceremonies, analyzing customer health data, and identifying operational improvements. Partners with cross-functional and application teams to implement system enhancements, improve customer success processes, monitor adherence, and enable data-driven decisions.

Leads Blackbaud Institute research and insights programs from strategy through execution. Designs primary research, manages vendors and data collection, analyzes proprietary and external datasets, and translates findings into reports, thought leadership, presentations, and executive-ready narratives. Partners with marketing, product, communications, customer success, and leadership teams while representing the organization through conferences, webinars, media opportunities, and industry events. Uses emerging AI and content technologies to improve research workflows and content reuse.

Leads Blackbaud’s global AI-first brand and corporate communications strategy, including positioning, reputation, executive and employee communications, media relations, thought leadership, crisis readiness, measurement, and brand experience. Advises senior executives, partners cross-functionally, manages agencies and budget, and builds a high-performing global team. The role focuses on strengthening awareness, trust, preference, category leadership, and the business impact of brand investments through responsible AI adoption.

Leads Blackbaud’s vertical marketing strategy, demand generation engine, pipeline creation, market expansion, and bookings growth. The role manages investment across acquisition channels, establishes experimentation and performance frameworks, applies AI to planning and optimization, partners with Sales, Product Marketing, Product Management, and Revenue Operations, and develops Vertical Marketing Directors. Success is measured through pipeline, bookings, conversion, acquisition efficiency, payback, expansion, AI adoption, and team development.

Owns platform architecture, standards, data governance, integration patterns, and lifecycle decisions for Blackbaud’s Awareness to Revenue platforms, including Salesforce. Establishes shared technical direction across an Agile Release Train, defines architectural enablers and non-functional requirements, manages technical risk, and mentors engineering teams. The role partners with solution and enterprise architects, supports scaled Agile ceremonies, and ensures secure, reliable, operable platforms through DevSecOps and continuous delivery practices.

Leads Blackbaud’s global renewals and retention strategy across a large multi-product customer base. The role transforms renewal operations, customer engagement, team structures, processes, and systems while owning gross retention, net revenue retention, renewal rates, churn reduction, expansion, and recurring revenue performance. Responsibilities include applying AI and data science, developing segmentation and predictive risk models, managing complex enterprise renewals, shaping packaging and pricing, leading organizational change, and aligning Product, Finance, Legal, Sales, and Customer Success.

The Business Development Representative generates sales opportunities by engaging leads, nurturing relationships, and collaborating with Account Executives to meet quotas and performance goals.

Leads strategic sales pursuits by serving as a trusted technical advisor, building executive relationships, conducting discovery workshops, designing complex solutions, and presenting business value and ROI. Partners with Sales, Marketing, Product Management, Customer Success, and third parties on solution development, account strategy, product enhancements, and business development. Coaches colleagues, documents best practices, and represents the company through presentations and thought leadership. Requires nonprofit industry expertise and experience with Blackbaud or equivalent solutions.

Lead end-to-end enterprise SaaS implementation projects from kickoff through deployment and closure. Manage project plans, schedules, budgets, scope, risks, dependencies, resources, and change requests while coordinating customers, executives, Product, Engineering, Professional Services, Operations, and other stakeholders. Serve as the primary customer contact, facilitate governance and executive reviews, resolve complex delivery challenges, and improve implementation processes through retrospectives, analytics, automation, and AI-enabled tools.

Lead technical direction for Blackbaud's internal AI platform and mentor product owners and engineers. Design and govern agent architectures, evaluate vendor capabilities, set standards and guardrails, run technical office hours, and produce rapid platform recommendations to enable enterprise AI adoption across value streams.

Lead cybersecurity incident response, digital forensics, and threat hunting activities. Analyze security events, investigate root causes, contain and mitigate threats, coordinate cross-functional response efforts, and develop remediation strategies. Conduct forensic analysis of endpoint and network artifacts, volatile memory, malicious files, and scripts while preserving electronic evidence. Enhance detection capabilities using threat intelligence, security frameworks, and industry best practices.

Own and grow a portfolio of high-value nonprofit partners across North America. Drive retention, donation growth, expansion revenue, competitive win-backs, and adoption of JustGiving features and integrations. Build senior-level relationships, identify and close new opportunities, provide data-driven fundraising advice, forecast revenue, communicate market insights, and collaborate with Sales, Product, Marketing, Solutions Engineering, and Operations.

Lead pricing and packaging strategy for AI-enabled SaaS products. Design, model, and test license, usage, outcome, and hybrid pricing constructs; run pilots and A/B tests; define telemetry and entitlement controls; partner with Product, Finance, Legal, and Deal Desk to operationalize pricing and ensure price realization and margin health.

Serve as a trusted FP&A partner for GTM leaders supporting budgeting, forecasting, driver-based modeling, performance analysis, month-end close, scenario modeling, executive reporting, and process automation to inform investment and growth decisions.

The Enterprise Architect for Data & AI will shape the architecture for the SaaS platform, ensuring efficient data practices and responsible AI governance, while collaborating with various teams to align technology with business goals.