Strategic Projects Manager CX
Greater NYC Area
2 days ago
We are looking for an experienced Customer Experience leader to join our Customer Experience team in a strategic function, and drive the strategy and execution of the department. Our Customer Experience team is at the forefront of the company mission to bring not only affordable prices, but to also deliver the best possible experience for all of our Customers.
In order to accomplish this, a talented and dedicated Customer Experience Management team is needed to equip our Specialists with the tools, training, processes and platforms needed to succeed. Blink Health’s Cx Management team is focused on driving department enablement, operational efficiencies, platform optimizations, performance improvement and continuous product learnings.
The Strategic Projects Manager will work within the Cx Management team to develop and execute strategic initiatives, support continuous improvement, optimize the processes, protocols and tools of the department and foster a best-in-class customer experience for our growing customer base.