Jobs at Blink Health

Coordinate the full recruiting process, including interview scheduling, candidate communication, applicant tracking system updates, recruitment activity tracking, debrief coordination, and reporting. Partner with recruiters and hiring managers to improve candidate experience and scheduling efficiency while handling confidential information, resolving issues, and supporting additional recruiting activities.

Set technical direction across teams while remaining hands-on in backend and frontend architecture. Own high-risk problems and major features from design through launch, lead design and code reviews, partner with executives, mentor senior engineers, improve engineering practices, and apply AI coding tools. Build scalable systems using modern languages, distributed systems, APIs, and performance optimization, with a strong focus on business and patient outcomes.

Lead site reliability and platform engineering initiatives across IT, defining observability strategy, automating operational processes, improving infrastructure reliability, and managing large-scale ambiguous projects. Troubleshoot systems across the application, operating system, and network stack; design cloud and Kubernetes platforms; maintain infrastructure-as-code; improve incident response; and mentor engineers through architecture guidance, documentation, and code reviews.

Lead architecture and delivery of complex full-stack systems with AI-integrated development practices. Design scalable backend and frontend solutions, write maintainable code, conduct code reviews, resolve performance and reliability issues, and drive releases with testing, documentation, and monitoring. Collaborate with product, design, data, and operations teams to shape roadmaps, rapidly prototype solutions, and communicate technical concepts clearly.

Own strategic pharmacy partnerships and help design, scale, and optimize BlinkRx’s national fulfillment network. Lead cross-functional initiatives, negotiate partner relationships, build SLA governance and operating playbooks, support onboarding and network expansion, and identify automation opportunities. Translate operational challenges into technical requirements and drive initiatives from hypothesis through implementation while improving partner performance, risk management, and scalability.

Leads the design, scaling, and automation of global People Operations across the US and India. Assesses HR workflows, develops SOPs and process maps, defines Workday-centered infrastructure, writes BRDs, and partners with engineering on AI-enabled solutions. Owns optimization of Workday, JIRA, Confluence, and Slack, while managing cross-functional implementation roadmaps, testing, launches, stakeholder communications, and continuous improvement.

Owns Blink Health’s leave of absence and ADA/PWFA accommodations programs, including case management, compliance, documentation, vendor coordination, and return-to-work planning. Partners with HR, legal, payroll, managers, and employees while improving People Operations infrastructure across Workday, onboarding, offboarding, compliance, and policy administration. This senior individual contributor role requires expertise in multi-state leave laws, accommodations, HRIS data, confidential employee information, and scalable process design.

Lead product design across BlinkRx, partnering with product, engineering, and stakeholders to create intuitive healthcare experiences. Responsibilities include user research, design workshops, product discovery, information architecture, interaction design, wireframing, prototyping, documentation, and design system development. The role advocates for diverse patient and user needs while driving product vision, cross-functional alignment, and scalable design processes.

Designs and scales AI-powered simulations, role-play scenarios, and technical learning experiences. Owns prompt engineering, AI tool evaluation, simulation roadmaps, quality governance, accessibility, and performance measurement. Partners with Learning and Development, Product, Engineering, facilitators, and subject matter experts to translate learning needs into technical requirements and scalable training solutions. Uses analytics to improve skill transfer, time-to-competency, and business outcomes.

Leads architecture and development of scalable backend and frontend systems supporting telemedicine, prescription delivery, pharmacy infrastructure, and new products. Designs and launches complex features, improves reliability and performance, conducts code reviews, mentors engineers, and collaborates with product, design, data, and operations teams. Owns strategic initiatives end to end while promoting engineering best practices, experimentation, and customer-focused technical strategy.

Manage and maintain on-premises and cloud network infrastructure, including Meraki, Palo Alto, AWS VPC, and Transit Gateway environments. Design and troubleshoot networks supporting microservices and Kubernetes, enforce secure and highly available architectures, investigate security incidents, and serve as the escalation point for network issues. Mentor service desk staff, document systems, communicate incident updates, participate in on-call rotation, and provide backup Windows and Linux systems administration.

Develops client analytics for pharmaceutical manufacturers by analyzing prescription, patient journey, and program performance data. Builds KPIs, dashboards, scorecards, funnels, cohorts, and trend analyses using SQL, data modeling, and Tableau. Translates complex findings into actionable client recommendations, supports business reviews, partners with account management and data engineering, improves data quality, and automates recurring reporting with AI-enabled analytics tools.

Leads strategic and day-to-day management of outsourced customer service and BPO partners. Owns partner performance, contracts, commercial negotiations, capacity planning, compliance, issue resolution, operational improvements, and stakeholder alignment. Develops vendor oversight processes, playbooks, reporting, and corrective action plans while supporting long-term network strategy and patient experience goals.

Lead workforce strategy and build a scalable Workforce Management function for patient services operations. Drive forecasting, scheduling, capacity planning, intraday management, analytics, and operational excellence initiatives. Partner cross-functionally to deploy WFM tools, improve processes, and deliver measurable improvements in efficiency, scalability, and patient experience.

Build, maintain, and evolve a shared frontend design system: create high-quality, accessible UI components, document and publish a component library, integrate components into existing products, conduct reviews for design fidelity, prototype new patterns, and mentor engineering teams on best practices.

Lead individual-contributor data science work to build predictive models, measurement frameworks, and AI-powered analytics. Partner with Product, Engineering, and Operations to translate insights into product strategy, define success metrics, automate analyses with agentic workflows, apply causal inference and experimentation, communicate findings to executives, and mentor other data scientists.