Teams at Bombas

Own the end-to-end product strategy and roadmap for retention, post-purchase, and returning-customer experiences. Lead order tracking, returns, accounts, self-service support, personalization, experimentation, and checkout optimization. Manage a dedicated engineering and design group while partnering with platform teams, CRM, Retention, and external agencies. Define metrics, run A/B tests, analyze cohorts and funnels, and drive measurable improvements in repeat purchasing and customer engagement.

Leads Bombas’ consumer insights function, translating research, market signals, product testing, and sentiment data into recommendations for Product, Merchandising, Marketing, and Brand teams. Owns opportunity mapping, competitive and brand health reporting, research prioritization, QA and wear-testing standards, insights budgeting, vendor relationships, and real-time consumer signal deployment. Coaches the Insights Manager and influences senior leaders through evidence-based recommendations.

Own technical specs, construction, fit, and quality for socks and hosiery from concept through production. Build tech packs, lead fit sessions, manage grading and wear tests, partner with design, product development, and suppliers, troubleshoot factory issues, travel to factories as needed, and mentor junior technical designers to ensure consistent, manufacturable product quality.