Jobs at Braintrust

Provides customer-facing technical support for hybrid and self-hosted deployments across AWS, Azure, and GCP. Responsibilities include debugging Kubernetes, Terraform, networking, IAM, TLS, performance, database, and reliability issues; leading incident response; contributing backend and infrastructure fixes; building diagnostics and health checks; maintaining documentation; and participating in on-call support.

Build and lead Braintrust’s post-sales organization across Professional Services, Technical Account Management, and Technical Enablement. The role owns onboarding, implementation, adoption, renewals, retention metrics, customer delivery, enablement programs, SOWs, playbooks, hiring, and post-sales P&L. It requires hands-on engagement with technical enterprise customers while developing scalable processes and partnering with Sales, Finance, Customer Experience, Engineering, and GTM teams. Customer travel may be required.

The Design Engineer will develop the core user experience, work closely with users to understand needs, and implement a design system alongside product and engineering teams.

Seeking a Software Engineer to develop high-performance data processing systems, focusing on system architecture and implementation for AI evaluation platforms.

Develop and maintain open-source SDKs for AI observability, ensuring they are efficient, user-friendly and integrate well with major frameworks and platforms.

The Software Engineer will build developer tools, optimize CI/CD pipelines, manage deployment processes, and enhance supply chain security for AI observability.

The Solutions Engineer will work closely with the sales team to engage with customers, deliver technical presentations, and enhance product documentation. Responsibilities include articulating the value of Braintrust to customers and aiding in closing sales opportunities.

As a Software Engineer at Braintrust, you'll develop user-friendly tools, shape UI architecture, and enhance data visualization experiences. Engage directly with users to refine the product.

The role involves selling AI observability solutions to technical audiences, developing go-to-market strategies, and managing the sales process from prospecting to closing contracts.

The Enterprise Account Executive will prospect and close new business in the East Region, develop GTM strategies, and manage the entire sales process with technical teams.