Teams at Bridgeway Benefit Technologies

Work with Business Analysts and customers to gather requirements, design and configure documents/forms, build complex templates and reports, map data sources, implement workflows in proprietary basys software, test and troubleshoot solutions, and use generative AI tools to accelerate delivery.

Manage the full post-sale customer lifecycle to drive adoption, retention, and revenue expansion. Build measurable success plans, surface expansion opportunities, mitigate churn via data-driven engagement, run QBRs, maintain CRM hygiene, and coordinate cross-functionally to deliver customer value and influence product and GTM strategy.

Design, build, and maintain scalable cloud platform infrastructure; create IaC (Terraform/CloudFormation); develop CI/CD pipelines; implement monitoring, security (IAM, SIEM, firewalls) and compliance; troubleshoot and optimize performance; lead projects, collaborate cross-functionally, participate in on-call rotation, and leverage generative AI tools to improve delivery.