Teams at BrightHire

Lead BrightHire’s multi-product strategy across AI-powered hiring products, defining market direction, prioritizing investments, and translating strategy into high-quality execution. Partner with executive, engineering, sales, marketing, and customer success teams to drive adoption, retention, revenue, and growth through Zoom’s broader platform. Build AI-native products with strong reliability, trust, usability, and enterprise value while raising product judgment and execution standards across the organization.

Lead major product initiatives from customer discovery through launch, adoption, and iteration, including zero-to-one AI-powered products and new SKUs. Define product direction, prioritize opportunities, partner with Engineering and Design on model behavior, prompts, evaluation, quality, and UX, and engage customers to validate solutions. Collaborate with Sales, Customer Success, Marketing, and Zoom to drive adoption and measurable customer value.

The Mid-Market Customer Success Manager at BrightHire oversees a portfolio of customers, driving engagement from implementation to renewal while ensuring customer satisfaction and value realization. The role requires autonomy, data fluency, strong communication skills, and collaboration across teams to optimize customer outcomes.