Teams at Broadcom

Leads teams supporting mainframe software customers, ensuring high-quality incident resolution, customer communication, case management, knowledge management, and continuous improvement. Coaches Technical Support Engineers, manages performance metrics, handles critical escalations, collaborates with R&D and product teams, supports product adoption and renewals, plans staffing and training, and provides operational insights to leadership.

Provides senior-level technical consulting for mainframe infrastructure environments and Broadcom Software products. Responsibilities include solution architecture, product implementation and upgrades, integrations, demonstrations, proofs of concept, troubleshooting, technical documentation, customer presentations, and post-implementation support. The consultant advises clients and management on infrastructure strategies and works with account teams to design solutions. Requires expertise in z/OS, Broadcom mainframe tools, REXX or HLASM, and major mainframe subsystems and security managers. Client-site travel is required.