Teams at Burq, Inc.

Lead the technical direction and hands-on development of ML and operations research systems powering delivery dispatch. Build pricing, quote selection, forecasting, routing, batching, fleet recommendation, LLM, optimization, evaluation, and MLOps capabilities. Translate operational constraints into reliable models and solver formulations, establish production ML standards, and mentor engineers. The role partners with Product and leadership to deliver measurable improvements in revenue, margin, utilization, conversion, and delivery reliability.

Build and own backend services, web applications, REST APIs, webhooks, and enterprise integrations. Lead customer integrations from scoping through launch, improve the operator dashboard, and maintain production reliability through monitoring, incident response, and root-cause analysis. Collaborate with product, success, and customer engineering teams while contributing to code reviews, technical design, mentoring, security, and AI-assisted development.

Leads Burq’s delivery supply strategy, provider relationships, operational performance, team development, budget, and network expansion. Owns service levels, coverage, cost, provider negotiations, performance accountability, and executive reporting. Partners cross-functionally with Customer Success, Sales, Product, Engineering, and Support to align supply with customer needs. Uses provider data and AI tools to monitor network health, automate reporting, and identify operational, process, and technical improvements.