Teams at CACI International Inc

Provide systems administration, desktop support, infrastructure and application support, network operations, and ITSM services across complex enterprise environments. Responsibilities include troubleshooting incidents, managing service requests, administering systems and equipment, supporting enterprise applications and connectivity, documenting changes, conducting root cause analysis, and improving service delivery. The position supports multiple experience levels, from Journeyman through Senior and SME, and requires collaboration with government stakeholders and technical teams.

Serves as the liaison between business stakeholders and ServiceNow developers, gathering requirements and mapping business processes to workflows. The role supports dashboards, KPIs, performance analytics, data validation, cleansing, transformation, testing, UAT, documentation, data governance, compliance, training, and process optimization. It develops user stories, acceptance criteria, and test scripts while helping federal agencies improve ServiceNow reporting, workflow automation, and operational performance.

Designs, develops, tests, and maintains AI-enabled applications and agent workflows using Python, LangChain, Microsoft Agent Framework, RAG, APIs, and cloud AI services. Integrates models with enterprise data and applications, builds evaluation and testing processes, supports CI/CD deployment and monitoring, and applies security, privacy, and responsible AI practices. Collaborates with product, data, cybersecurity, infrastructure, and functional teams to deliver secure, reliable solutions for federal mission needs.