Callen-Lorde Community Health Center Benefits Overview

Supervise administrative operations at Callen-Lorde’s Brooklyn healthcare site, including patient scheduling, staffing, payroll support, training, financial processes, supply ordering, accommodations, and patient concern resolution. Manage staff performance and attendance, support recruitment, oversee front-end billing and insurance verification, and participate in performance improvement initiatives. Collaborate with site leadership, providers, patient accounts, and other operations supervisors while supporting diversity, equity, and inclusion efforts.

Lead enterprise-wide nursing education, onboarding, competency validation, and professional development. Design and implement orientation and annual competency programs, mentor staff, standardize clinical workflows, support leadership coaching, ensure regulatory compliance, and report metrics to drive quality improvement and workforce readiness across sites.

Serve as lead billing contact to ensure accurate patient account generation and reimbursement across medical, behavioral health, and dental systems. Manage the full billing cycle including insurance verification, authorizations, claims entry/re-billing/corrections, payment posting and reconciliation, account maintenance, and patient billing inquiries while staying current on billing regulations.