Jobs at Canary Technologies

Own and scale product operations for a multi-portfolio product org: manage analytics infrastructure and instrumentation, run the alpha→beta→GA lifecycle and cross-functional handoffs, design repeatable PM onboarding, operate the voice-of-customer loop, and execute high-leverage chief-of-staff projects. Focus is on building durable systems that enable reliable, repeatable product execution at scale.

Sell Canary's hospitality SaaS to hotels, hit revenue quotas, prospect and qualify accounts with SDRs, develop outbound process, manage pipeline in Salesforce, and collaborate with renewals and customer success.

Own end-to-end onboarding and go-live for multiple mid-market and multi-property hotel clients. Scope and configure products, lead integrations to property systems, set success criteria, manage stakeholders and escalations, coordinate cross-functional teams, drive adoption and identify expansion opportunities, and improve onboarding playbooks while mentoring the implementation team.

Lead product operations for Canary's Voice AI: coordinate rollouts, drive adoption, run experiments and feedback loops, define KPIs, build dashboards, and partner with GTM to improve processes.

Design intuitive, engaging B2B web product experiences for Canary's hospitality platform. Conduct user research and data analysis, create wireframes and high-fidelity mocks, contribute to design systems, collaborate with product and engineering, iterate in an agile environment, and help build design processes at scale.

Lead Canary's enterprise customer success for the largest global hotel brands. Own executive relationships, complex multi-product deployments, adoption, retention, and expansion. Build and coach a high-performing enterprise success and implementation team, create scalable processes, align account plans with product roadmap, and partner cross-functionally to drive measurable customer outcomes and satisfaction.

Sell Canary's hospitality SaaS to large hotel brands and ownership groups by sourcing and closing new enterprise accounts, expanding existing relationships through upsell/cross-sell, building strategic account plans, partnering with product/marketing/customer success, and maintaining accurate forecasts and pipeline reporting.

Lead strategy and roadmap for Canary's AI Voice conversational platform, prioritize improvements based on accuracy and performance, engage enterprise hotel clients, define KPIs (resolution, accuracy, latency, containment), and align engineering, AI/ML, infrastructure, sales, and customer success for scalable, high-availability deployments.

Lead the AI Voice product roadmap, monitor conversational AI performance (accuracy, resolution, latency), engage hotel clients to gather requirements, and coordinate cross-functional teams to prioritize reliability, scale, and rollout of new AI voice capabilities.

Lead and scale Canary's native mobile portfolio (guest app, staff app, SDKs). Define product strategy and roadmaps, build 0->1 mobile products, improve SDK developer experience, set mobile quality and performance standards, drive experimentation and measurement, ensure security/compliance (PCI/PII), and lead cross-functional execution to increase activation, engagement, retention, and app store ratings.

Plan, execute, and optimize multi-channel growth campaigns (email, paid digital, events) to drive pipeline in North America and LATAM. Integrate campaigns with SDRs, measure KPIs, manage partners/media, leverage AI for personalization, and report insights to senior management.

Lead Canary's external narrative and PR strategy: craft and pitch stories, secure media coverage, build executive thought leadership, collaborate cross-functionally, produce PR content, manage social presence, and measure communications performance.

Lead enterprise-focused product strategy and execution for large hotel chains. Manage end-to-end product lifecycle, prioritize roadmaps, partner with Sales/CS/Engineering, drive scalable solutions, and translate enterprise feedback into measurable product improvements.

Lead and define Canary's analytics function: own analytics strategy, platform architecture, data pipelines, dashboards, KPIs, and governance. Enable self-serve analytics, deliver insights to leadership and cross-functional teams, and work directly with enterprise customers on reporting and integrations.

Lead design system strategy and governance across Canarys platform, defining components, hierarchy, and interaction principles for human and AI agent users. Build programmatically enforceable specs, audit existing surfaces, partner with product and engineering, recruit and mentor a design team, and drive convergence toward a single coherent system across web and mobile.

Own and run end-to-end sales onboarding and ongoing "everboarding" programs. Build curriculum, certifications, playbooks, and competency frameworks. Partner cross-functionally to codify best practices, close capability gaps, and measure/shorten ramp time while maintaining consistent global sales messaging and enablement.

Lead and scale product marketing for Canary's hospitality AI platform: manage a PMM team, define positioning and narrative, own pricing/packaging and GTM launches, monitor product performance, and maintain market and competitive intelligence to drive adoption across hotels and enterprise brands.

Lead a pod owning Canary's Physical Access product (Mobile Key), design and evolve architecture for lock-vendor integrations and encoder/BLE paths, improve reliability and latency, partner with Product, mentor and manage engineers, run pod processes, and hire for the team.