Jobs at Canary Technologies

Own product messaging, positioning, sales assets, storytelling, competitive intelligence, and go-to-market initiatives for Canary’s hospitality SaaS platform. Collaborate with Sales, Product, Marketing, and Customer Support to translate complex capabilities into compelling narratives, launch products, support campaigns, improve conversions, and analyze performance metrics. The role requires strong writing, visual storytelling, cross-functional influence, and experience bringing B2B SaaS products to market.

Own product marketing strategy for Canary’s hospitality technology portfolio, including product launches, pricing and packaging, positioning, messaging, storytelling, webinars, and sales enablement. Analyze customer, product, pricing, and sales data to improve conversions and commercial outcomes. Partner cross-functionally with Product, Sales, Marketing, Finance, Customer Success, and executives to develop go-to-market plans and customer insights.

Drive new enterprise revenue and expand existing accounts among major hospitality brands, management groups, and ownership groups. Build executive relationships, create strategic account plans, exceed sales quotas, close complex SaaS deals, and identify upsell and cross-sell opportunities. Serve as a hospitality technology and product expert, collaborate with product, marketing, and customer success teams, and maintain accurate forecasts and pipeline reporting.

Partners with Sales, Product, Engineering, and Customer Success to drive technical validation throughout the B2B SaaS sales cycle. Owns demos, technical discovery, solution design, proof plans, RFP/RFI responses, security documentation, and sales enablement. Develops repeatable processes, playbooks, and demo assets while validating early product features and translating customer feedback into improvements. Requires technical fluency with APIs, webhooks, scripting, enterprise security reviews, and complex integrations.

Own strategic relationships with Canary’s largest global hotel-brand accounts. Coordinate deployments, expansions, adoption, and cross-functional workstreams; develop account success plans; conduct executive business reviews; monitor usage, mitigate risks, identify growth opportunities, advocate for customer needs, resolve escalations, and build customer advocacy.

Lead Canary's enterprise customer success for the largest global hotel brands. Own executive relationships, complex multi-product deployments, adoption, retention, and expansion. Build and coach a high-performing enterprise success and implementation team, create scalable processes, align account plans with product roadmap, and partner cross-functionally to drive measurable customer outcomes and satisfaction.

Lead Canary’s connectivity and integrations product area, owning strategy and roadmap for third-party integrations across reservation platforms, payment gateways, and hospitality systems. Define reusable APIs and platform frameworks, prioritize initiatives by customer and revenue impact, manage integration partners through scoping and certification, and monitor integration health. Partner with engineering, product, sales, customer success, implementations, and enterprise customers to align technical capabilities, commitments, and business outcomes.

Sell Canary's hospitality SaaS to large hotel brands and ownership groups by sourcing and closing new enterprise accounts, expanding existing relationships through upsell/cross-sell, building strategic account plans, partnering with product/marketing/customer success, and maintaining accurate forecasts and pipeline reporting.

Perform outbound prospecting (calls/emails), qualify decision-makers, hit lead quotas, research prospects, collaborate with Account Executives, use Salesforce for pipeline management, and iterate on sales development processes.

Lead and scale Canary's native mobile portfolio (guest app, staff app, SDKs). Define product strategy and roadmaps, build 0->1 mobile products, improve SDK developer experience, set mobile quality and performance standards, drive experimentation and measurement, ensure security/compliance (PCI/PII), and lead cross-functional execution to increase activation, engagement, retention, and app store ratings.

Lead Canary's external narrative and PR strategy: craft and pitch stories, secure media coverage, build executive thought leadership, collaborate cross-functionally, produce PR content, manage social presence, and measure communications performance.

Lead enterprise-focused product strategy and execution for large hotel chains. Manage end-to-end product lifecycle, prioritize roadmaps, partner with Sales/CS/Engineering, drive scalable solutions, and translate enterprise feedback into measurable product improvements.

Lead and define Canary's analytics function: own analytics strategy, platform architecture, data pipelines, dashboards, KPIs, and governance. Enable self-serve analytics, deliver insights to leadership and cross-functional teams, and work directly with enterprise customers on reporting and integrations.

Lead design system strategy and governance across Canarys platform, defining components, hierarchy, and interaction principles for human and AI agent users. Build programmatically enforceable specs, audit existing surfaces, partner with product and engineering, recruit and mentor a design team, and drive convergence toward a single coherent system across web and mobile.

Own and run end-to-end sales onboarding and ongoing "everboarding" programs. Build curriculum, certifications, playbooks, and competency frameworks. Partner cross-functionally to codify best practices, close capability gaps, and measure/shorten ramp time while maintaining consistent global sales messaging and enablement.

Lead and scale product marketing for Canary's hospitality AI platform: manage a PMM team, define positioning and narrative, own pricing/packaging and GTM launches, monitor product performance, and maintain market and competitive intelligence to drive adoption across hotels and enterprise brands.

Drive revenue by selling Canary's SaaS solutions to hotels. Qualify leads with SDRs, manage pipeline in Salesforce, develop outbound processes, and meet quota while collaborating with renewals and customer success.

Own end-to-end onboarding and go-live for multiple mid-market and multi-property hotel clients. Scope and configure products, lead integrations to property systems, set success criteria, manage stakeholders and escalations, coordinate cross-functional teams, drive adoption and identify expansion opportunities, and improve onboarding playbooks while mentoring the implementation team.

Design intuitive, engaging B2B web product experiences for Canary's hospitality platform. Conduct user research and data analysis, create wireframes and high-fidelity mocks, contribute to design systems, collaborate with product and engineering, iterate in an agile environment, and help build design processes at scale.

Lead and develop the Security team while owning the company-wide security and compliance program. Responsibilities include managing SOC 2, PCI DSS, GDPR/CCPA, audits, policies, vendor risk, security awareness, and customer security communications. The role also provides technical direction for security tooling, cloud security, identity and access management, application security, vulnerability management, architecture reviews, and threat modeling.