Jobs at CCC Intelligent Solutions

Own the strategy, roadmap, business case, and lifecycle of CCC’s agentic AI product platform. Define AI agent workflows, human oversight, safety guardrails, evaluations, and auditability for regulated claims processes. Partner with customers, engineering, design, legal, compliance, sales, and marketing to validate needs, build and launch products, measure adoption, and guide iteration or investment decisions.

Own and establish CCC’s product documentation and structured knowledge function. Lead release notes, changelogs, documentation standards, Confluence architecture, governance, workflow integration, AI-ready content practices, and content quality audits. Build a trusted product source of truth for internal and customer-facing teams, while eventually hiring, coaching, and managing technical writers.

Own the strategy, roadmap, commercial case, and launch of a zero-to-one agentic AI product line for auto insurance claims. Define agent autonomy, human oversight, safety guardrails, evaluations, escalation paths, and audit trails. Validate workflows with senior insurance executives, build customer-facing pitches and pricing, partner with sales and marketing, and develop working agents alongside engineers. Establish adoption hypotheses, value propositions, and kill criteria while operating effectively in regulated, ambiguous enterprise environments.

Own the strategy, roadmap, architecture, and commercialization of an AI-driven outbound subrogation platform. Responsibilities include customer research, feature prioritization, ROI and adoption measurement, collaboration with engineering and data science, AI capability development, sales enablement, and enterprise customer engagement. The role requires building or relaunching products, shipping data-intensive solutions, supporting sales cycles, and operating as a hands-on product builder in a regulated industry.

Drive adoption, optimization, and expansion of fraud and investigative solutions for insurance carrier clients. Partner with claims, SIU, fraud, sales, product, and client success teams to improve fraud detection, investigative efficiency, referral quality, and customer outcomes. Analyze usage data, demonstrate ROI, support implementations, develop best practices, and contribute to retention and revenue growth.

Develop customer analytics that improve retention, growth, adoption, and operational performance. Build and maintain BI dashboards, customer health metrics, churn-risk reporting, and predictive models. Partner with Client Success, Product, Sales, and Operations to translate complex findings into actionable recommendations. The role also owns data quality, governance, reporting automation, workflow improvements, and stakeholder communication.

Own end-to-end product experiences across complex, regulated, data-intensive environments. Design scalable workflows for diverse personas, partner with product, engineering, research, and data teams, use AI-enabled tools for discovery and prototyping, facilitate workshops, and advocate for design decisions with stakeholders and executives. The role requires strong user-centered design, systems thinking, communication, storytelling, customer research, and a portfolio demonstrating measurable outcomes.

Manage and grow a portfolio of client accounts as a trusted advisor: drive upsell/cross-sell, develop account plans, build pipeline, execute sales plays, ensure retention and value realization, collaborate with delivery/product teams, carry an annual ACV quota, and travel to clients and Chicago HQ.

Own the full sales cycle for CCC’s growth products, from outbound prospecting and discovery through negotiation and close. Build pipeline within existing insurance carrier accounts, identify buyers, create demand, achieve revenue quotas, and maintain accurate Salesforce forecasts. Partner with Client Partners, Solutions Engineers, and Client Success while becoming a product and competitive landscape expert. The role requires selling complex enterprise SaaS platforms in fast-paced, multi-stakeholder environments.