Teams at Center for Internet Security

Supports security operations by onboarding and troubleshooting network monitoring infrastructure, triaging security-device issues, resolving escalated customer problems, coordinating vendor maintenance, and managing hardware sensors. The role collaborates with SOC analysts, assists with testing and quality assurance, provides customer support, and participates in on-call incident response. Requires network and security administration experience, TCP/IP knowledge, command-line expertise, and troubleshooting across Linux, Windows, and macOS.

Engineer and operate SIEM and SOAR platforms supporting SOC and MDR services. Responsibilities include log-source onboarding, parsing, enrichment, detection engineering, playbook automation, alert and dashboard development, end-to-end pipeline troubleshooting, vendor escalations, customer onboarding, ingest-volume management, documentation, and platform incident response. The role serves as the technical escalation point and participates in an after-hours on-call rotation.

Leads cybersecurity solutions engineering for government and education customers across managed security, network monitoring, cloud security, and related services. Provides technical discovery, solution design, demonstrations, proofs of concept, onboarding, deployment guidance, escalations, and post-sales support. Partners with sales and technical account teams, mentors engineers, develops enablement materials, informs product strategy, identifies expansion opportunities, and manages customer activity in Salesforce.