Teams at CentralSquare Technologies

Manages end-to-end software, hardware, and services implementation projects for public safety customers. Responsibilities include planning, scheduling, resource allocation, status meetings, risk and issue management, process improvement, technical coordination, contract awareness, and customer communication. Serves as the primary client contact and independently manages strategic, high-revenue engagements through project completion. Travel up to 25% is required, along with obtaining CJIS clearance during onboarding.

Provides second-tier technical support for enterprise software customers through phone, web, and email. Diagnoses application issues, resolves customer questions, handles increasingly complex escalations, identifies system defects, and maintains communication through resolution. Uses and improves knowledge-base content, creates internal documentation, advocates for customers, and collaborates with cross-functional teams. Works independently within established procedures while managing challenging customer interactions professionally.

Own the vision and roadmap for public safety software used by dispatch centers, law enforcement, and emergency response teams. Conduct research, define metrics, prioritize features, and collaborate with engineering and design on Agile delivery. Partner with sales and marketing on go-to-market strategy, pricing, demos, and customer engagement. Coordinate vendors, provide training, support RFPs, and obtain required CJIS clearance. Travel up to 40% for customer visits, conferences, and meetings.