Teams at Cents

Onboard new customers to Cents POS and related products through virtual training, configuration guidance, troubleshooting, and customer support. Serve as the primary contact during onboarding, monitor progress, resolve roadblocks, coordinate with Implementation, and transition activated customers to Customer Success Managers. Share customer feedback with Product and help operators confidently manage their businesses.

Own Cents’ B2B pipeline engine through account-based marketing, scalable acquisition, website conversion optimization, and measurable campaign systems. Develop ABM playbooks for mid-market and enterprise accounts, scale acquisition for SMB operators, manage CRO testing, and partner on lead routing, scoring, attribution, and dashboards. The role sets strategy, owns KPIs and forecasts, directs contractors, coaches marketers, and reports on pipeline, conversion, CAC, ROAS, and opportunity creation.

Lead product marketing strategy for Cents’ growing software product suite. Responsibilities include audience research, ideal customer profile definition, go-to-market planning, product positioning and messaging, launch management, sales and customer success enablement, and competitive intelligence. The role partners closely with the VP of Marketing and product team while building marketing systems and leading strategic initiatives.