Teams at Clasp (clasp.ai)

Hands-on operations role owning customer support, employer implementations, carrier EDI/API connections, and ACA compliance. Triage and resolve support issues, onboard employer groups, maintain carrier feeds, document runbooks, and partner with BizOps and R&D to automate processes and improve reliability.

Own and scale Clasp's highest-value client relationships: lead executive-facing strategy, QBRs, renewals, and cross-functional coordination; build the account management playbook, hire and mentor AMs, and translate client feedback into product and operational improvements.

Operate end-to-end across products and lines, design and document new processes, act as GM for a vertical, step in as product manager when needed, and use data-driven analysis to prioritize and measure impact.