Jobs at Cloudbeds

Build and operate secure, scalable payment systems for global hospitality customers. Responsibilities include developing PHP web applications and event-driven microservices, integrating partner APIs, optimizing databases, using modern cloud infrastructure, ensuring observability and compliance, and applying software engineering best practices. The role requires collaboration with engineers, leadership, and nontechnical stakeholders to deliver reliable payment solutions.

Build and operate scalable payment systems for a global hospitality platform. Responsibilities include developing PHP applications and event-driven microservices, integrating secure partner APIs, optimizing databases, using modern cloud infrastructure, and applying observability, automated testing, security, and compliance practices. The role requires ownership of system reliability, collaboration with technical and business stakeholders, and strategic architectural decision-making.

Drive upsell and cross-sell revenue among existing hospitality customers. Build and manage a qualified sales pipeline, identify expansion opportunities, develop stakeholder relationships, present tailored software solutions, negotiate deals, and collaborate with onboarding and product teams for successful implementation. The role requires hospitality industry knowledge, strong communication skills, Salesforce proficiency, and willingness to travel under 10%.

Drive revenue growth from existing customers through outbound and product-led upselling and cross-selling. Build and manage a customer pipeline, exceed sales targets, identify expansion opportunities, present tailored software solutions, and maintain executive relationships. Collaborate with onboarding and product teams to support successful implementations, minimize post-sale fallout, and monitor hospitality technology and competitive trends. The role is fully remote and requires less than 10% travel.

Architect and improve AWS infrastructure, build and maintain Kubernetes platforms, automate provisioning with infrastructure as code, and support CI/CD delivery. The role improves security, reliability, scalability, performance, and quality while helping development teams apply DevOps practices. Responsibilities include application and environment configuration, production support, and participation in an on-call rotation.

Architect and improve AWS infrastructure, build and automate Kubernetes platforms, develop IaC and CI/CD pipelines, and support production deployments. The role focuses on system security, reliability, scalability, performance, and configuration while enabling engineering teams with DevOps best practices. Responsibilities include production on-call support, application and environment configuration, and infrastructure support for product development projects.

Lead end-to-end onboarding for mid-market hospitality customers, manage timelines, stakeholders, risks, and cross-functional coordination to drive adoption and transition to Account Management. Deliver high-touch customer communication, monitor success metrics, and ensure timely, measurable implementations in a SaaS environment.

Hunt for new hospitality clients, build prospect lists, execute high-volume outbound outreach and cold-calling, deliver virtual and in-person product demos, develop local partnerships, attend events (under 10% travel), represent Cloudbeds in the market, and consistently meet or exceed sales targets.

Lead Cloudbeds' global thought leadership: own strategy and editorial calendar, design and run original research, analyze proprietary platform data, produce executive viewpoints and customer stories, and translate findings into multi-channel content. Partner with executives and content teams, use AI tools in research and writing, and build repeatable research-to-content programs that drive media coverage and industry authority.

Lead and scale mid-market onboarding from contract to go-live and handoff. Build frameworks, SOPs, metrics, and staffing plans; improve deployment velocity, quality, training, and early retention. Manage escalations, partner cross-functionally with Sales/Product/Support/Account Management, and coach a distributed team to deliver repeatable, high-quality multi-property implementations.

Lead a remote customer onboarding team serving SMB hospitality clients. Responsibilities include coaching and developing onboarding coaches, improving onboarding processes through AI and modern tools, managing customer portfolios and retention goals, resolving escalations, partnering with Sales, Product, and Support, tracking success metrics, supporting adoption, demonstrating ROI, and identifying upsell opportunities.

Lead global brand partnerships and enterprise sales for Cloudbeds, closing long-cycle, multi-million-dollar hospitality deals, driving pilots to enterprise rollouts, managing a growing team, representing the company at events, and partnering with execs across Product, Ops, and Commercial to ensure successful delivery.

Serve as HR Business Partner for Customer Success & Onboarding across North America and Canada: advise leaders on org design, workforce planning, performance management, compliance, employee relations, and Workday-driven People operations. Drive regional HR initiatives, support audits and contractor compliance, and collaborate with global HR teams to strengthen processes and leadership capability.