Teams at The College Board

Build and evolve scalable, secure full-stack platform capabilities for College Board’s assessment systems. Responsibilities include designing and implementing software, translating product needs into technical work, participating in Agile ceremonies, conducting code and design reviews, supporting production issue resolution, improving CI/CD workflows, and collaborating with product, architecture, data, and engineering partners. The role also involves mentoring teammates, influencing technical direction, and maintaining high standards for reliability, security, and maintainability.

Provides advanced customer support for PowerFAIDS, troubleshooting complex user issues, identifying root causes, documenting resolutions, and escalating software defects. The role also supports software testing, customer training, knowledge-base development, release documentation, and product improvement initiatives. It requires strong financial aid administration and Title IV expertise, independent judgment, customer communication skills, and the ability to manage multiple issues. The analyst also assists with user conferences and stays current on regulatory changes.

Owns the end-to-end business partner lifecycle for Teamship, including prospecting, outreach, conversion, onboarding, matching, scheduling, and ongoing support. The role ensures partner commitments are fulfilled, student program spots are filled, and business challenges are clearly scoped. It also improves systems, workflows, and resources for scalable program delivery while building trusted relationships with business leaders, educators, and other stakeholders.