ComplyAdvantage Careers in NYC

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Understand a client’s technical landscape, working with them to define a solution approach and integration plan that fits with its intended operating model. Manage projects with top-down oversight throughout entire execution to ensure success as defined by adherence to standards of scope, budget, and timeline. Develop comprehensive project plans that merge customer requirements with company goals and coordinate with the Customer Success Managers and Solution Engineers during all project phases, from initial kickoff through implementation. Monitor project progress continuously and make detailed scheduled reports on measurable items, such as milestones and deliverables. Communicate proactively with all involved personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements. Create internal design configuration documentation.

Set the overall vision and strategic plan to maximize customer success. Ensure that a implementation plan is in place for each new customer and take responsibility for a successful on-boarding process, working with the various stakeholders, e.g. their technology team, compliance & risk teams. Provide proactive support to our clients by helping them to increase adoption, improve utilization and take responsibility for minimizing churn and ensuring renewal. Provide ongoing support to our clients, responding to their queries and coordinating across the various ComplyAdvantage teams to solve their problems. Manage relationships with senior stakeholders at our clients (e.g. banks, FinTechs, insurance companies, etc.). Drive cross-sell and upsell and expanding contract revenue in conjunction with the sales/account management team. Recruit, nurture and inspire a superstar customer success team.

We are looking for a Customer Success Executive to join our high-growth SaaS company. We are using big data analytics, machine learning and cutting edge technology to revolutionize the way financial service companies protect themselves from criminals, terrorists and money launderers. As Customer Succes Executive, you'll primarily support our client portfolio – you will need to get to know their businesses and goals and help them make the most out of our technology solutions. You will be their advocate and the one they’ll turn to for advice, ideas and support.

Strong understanding of the corporate onboarding market. Track record of success across each stage of the sales cycle (including business development). Self-starting attitude with the capabilities to bring a new product to market with limited support from the wider organisation. Ability to work closely with a product team to provide customer feedback and help prioritise feature launches.

We’re looking for a Regulatory Technology Sales Consultant to develop our presence and sell our SAAS solutions within the Banking and Financial Services sector. You will be supported by significant investment in marketing lead generation activity and a highly capable internal business development team. However, we are looking for candidate prepared to prospect relentlessly to build a high quality pipeline. Given the early stage of this business in Europe we are also looking for candidates who can help to shape the vision, strategy and deliver vital feedback on product positioning and new features and ideas. It’s a proactive, high-energy, fast-paced environment but we’ll give you the support you need to thrive.

Set the business development priorities and key selling strategies to achieve sales objectives. Define processes and procedures for the growing team of BDRs. Drive adoption of a continuously improve the successful utilization of tools such as LinkedIn, Outreach and Gong. Provides directional leadership for a fast growing team of BDRs. Lead the daily activities and quota performance management of individual BDRs. Consistently meets/exceeds outline individual and team metrics (quarterly and annually). Continue to build and strengthen your team through recruiting, hiring and development strategies. Drive revenue through new client acquisition. Develop strong social selling strategies and training for new and existing business development reps. Encourage and motivate employees daily and bring innovation to the sales process to accelerate our market growth trajectory.

Generate new opportunities from targeted outbound activity, networking and referrals. Engage with senior decision makers in tier 1 financial institutions, qualify opportunities, negotiate and close deals. Effectively manage pipeline, prioritise the right deals and create urgency. Consistently overachieve upon new business target against a quarterly quota. Feedback valuable market and product intelligence to our Product and Strategy teams. Contribute towards on-boarding and training of the lead generation and junior sales team, through best practice sharing and coaching.

The Product SME / Solution Consultant role is hybrid position intended to provide deep product and technical expertise along with a commercial / consultative mindset and approach. This person will be actively immersed in the Sales cycle for direct and channel customers. Demonstrating the ability to articulate the company’s technology and product portfolio, positioning to both business and technical users. Acting as an SME from a product, technical, and regulatory perspective across the ComplyAdvantage product offering, this is an exciting opportunity for an experienced industry professional with strong core technical skills and product knowledge to join and add value to a dedicated and friendly team. The role is based in NY, with primary coverage in the Americas. Travel within the primary region of coverage may be required.

Responsible for the strategic direction, leadership and management of all global PR, comms (internal and external) Working with content and social media team through to execution, telling the story of our brand. Develop and implement PR/comms strategy that positions ComplyAdvantage as a global brand leader in the market. Identify and manage external PR and other agencies and freelancers as needed. Develop executive profiles and a steady drumbeat of proactive and reactive news to keep ComplyAdvantage top of mind. Land speaking engagements and award wins. Run global research projects leading to thought leadership pieces.

We’re looking for a Business Development Representative to develop our presence and sell our SAAS solutions within the Banking and Financial Services sector in the US. You’ll be working with our clients closely to solve their real life business problems. It’s a proactive, high-energy, fast-paced environment where you’ll be given the support and training you need to thrive.

We're currently hiring for a Head of Sales to join our team in New York. You'll be charged with helping to grow, develop and manage our sales team (Currently circa 10 heads) as we continue to scale our US business. You will be a hands-on manager, who is also capable of helping to get deals over the line too, as well as some who is proven at getting the best out of a growing, developing sales team, ideally across the Mid-Market & Enterprise space.