Teams at Conduent

Processes insurance and customer transactions by reviewing, validating, updating, and entering information across multiple systems. Maintains records, resolves discrepancies, routes exceptions, and meets productivity, accuracy, turnaround-time, and service-level standards. The role requires compliance with privacy and regulatory requirements, collaboration with internal partners, and adaptability in a high-volume production environment.

Assist pension plan participants through inbound and outbound calls, explain plan provisions and forms, answer client-specific questions, process transactions, document interactions, complete callbacks, and escalate issues when needed. The specialist must follow multiple client procedures, maintain accuracy and confidentiality, meet call center performance standards, and work independently in a remote environment. Virtual training is provided for approximately 7–8 weeks.

Provides customer service through inbound calls, resolves inquiries and complaints, and maintains accurate records through data entry and system updates. The role also involves document and transaction indexing, quality control, compliance adherence, productivity metrics, and high-volume processing. Candidates need strong computer and multitasking skills, accurate typing, attention to detail, reliable attendance, and the ability to pass background and drug screenings.