Teams at Conduent

Provide end-to-end customer support by managing escalated disputes, answering client emails, following scripts and SLAs, updating databases, escalating when needed, and improving processes through learned best practices.

Lead cross-functional projects through the full lifecycle: define scope, plan schedules and budgets, allocate resources, manage risks and changes, drive stakeholder communication, and deliver projects on time and within budget. Facilitate meetings, produce regular status reports, conduct post-project reviews, and identify process improvements.

Provide 24x7 technical help desk support for customer-escalated issues, including Linux command-line troubleshooting, network connectivity investigation, ticket management, alert monitoring, and batch/file movement processing. Coordinate with Level 2/3 teams and application support to resolve incidents and restore service, while communicating clearly with customers and following procedures.